During the attacks on SR, no one had their accounts compromised - that's not the kind of attack we were under. Always make sure you are at the following URL: silkroadvb5piz3r.onion ... and never provide your PIN at the login screen. If it asks for one, it's a phishing site url. Once support is able to reset your password for you and you get back into your account, make sure that your password and PIN are both strong. Keep in mind that the PIN should not just include numbers!