You should take your order to resolution after around 10 days (ish) depending on where you are ordering from/to, international orders can obiously take a lot longer than that to arrive. You should also be opening a dialogue with the vendor to see what they have to say, if the first instance I would normally request an extension on the finalize date, just clicking on resolve adds 5 days anyway. Keep your communications factual and non emotive, this will help you work things out. There is nothing vendors hate more than irate buyers posting inflammatory accusations, it will also guarantee you getting branded a scammer or buyer to avoid in the vendor roundtable. Hope that helps.