Remember, that first message you usually get is a link. its not clickable. you have to copy and paste it to view it. I just tells you the rules on resetting your pin. As of this writing, you have to use all of your 5 attempts and then you can ask for a reset, but you should then wait 3 days and then ask for one. when it says you have to wait 3 days, dont immediately respond and say "need new pin" wait until the 3 days are up and the pin will be reset... So here is what you should do. 1. use all of your attempts (5) and then it sends and auto message then 2. send a message saything that you need a new pin, 3. wait 3 days and then ask for a new pin.. We will then reset your pin.. I can't tell you how many people don't bother to read the instructions.. when it says please respond in 3 days, RESPOND IN 3 DAYS, not immediately... This will make things go much smoother for you and customer support, trust me.. Flush