Hello Community, Our development staff had a very busy weekend. We are thrilled to announce the launch of our upgraded Bitcoin infrastructure, as well as our Support Center. We are not content with our track record in the customer service category. Staff has performed exceptionally considering the massive backlog of support requests our team has been buried under - but we are very dissatisfied with our own response times. It's time for Silk Road Support to change. We are proud to introduce a new Silk Road Support team (who will remain anonymous), and the launch of our Support Center. We are committed to providing the best customer service in the darknet. A much smoother Silk Road customer experience is ahead, and our new support team will be critical to our community's continued success. Welcome to the new Support hires! Staff has completed major upgrades to our Bitcoin infrastructure to better serve our growing community. In you missed the "Known Bitcoin Issues" thread, here is context: http://silkroad5v7dywlc.onion/index.php?topic=34796.0 This improved architecture will provide: 1. Exponentially faster deposit and withdrawal times 2. Increased server anonymity 3. Automatic resolution of missing deposits and negative balances upon next login If you have been experiencing the negative balance bug, your account should correct itself within thirty minutes of your next login. If it does not, contact our support team. We all agree that our unpredictably-slow Bitcoin transactions and support delays have been unacceptable. We hold ourselves to a much higher standard and are committed to continually improving your marketplace. Many more updates are in store for this week. Let's get this community repaid. Defcon