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Messages - Defcon

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Silk Road Discussion / Re: ADMIN please address this
« on: April 10, 2014, 07:16:07 pm »
We found the issue, deposits are back to ~30 minute time range.


Silk Road Discussion / Update: Deposit Delays 2014-04-11
« on: April 10, 2014, 07:15:14 pm »
2014-04-11 Update

17% of our users are experiencing deposit delays due to being assigned to a shard of our new bitcoin infrastructure which is out of sync. We are aware of the problem, and have forced a sync. We are investigating how the sync issue occurred.

We anticipate that the shard will be fully operational in 3-4 hours, I will update this post when deposits are running smoothly through it again.

This is an issue which would have affected 100% of our users on our previous infrastructure. While we're not proud of any users experiencing any delays, our new Bitcoin system has allowed the majority of our userbase to continue making deposits while a smaller yet unfortunate percentage of users has been affected.

2014-04-10 Update

A high percentage of today's users have seen slow deposit times. The issue has been found and resolved.

We are continuing to make small performance adjustments to our new Bitcoin infrastructure, this system has only been in production for four days at this point.

The new infrastructure is allowing us to release a very exciting new feature soon. Get ready for a big weekend.

1) Do you have an ETA on final repayments of pending balances or the new type of escrow to be introduced.
2) When will those with vendor bonds in pending escrow but have met all the criteria to get it back even if it only changes from pending escrow to pending balance?
3) What is happening about transactions made a while ago that have now been 'archived' by SR, how will these be resolved and is there any ETA on when the coin will be returned for these.

1) Do you have an ETA on final repayments of pending balances or the new type of escrow to be introduced.

Final repayments: mid-June at current sales rate. I personally hope May will be possible once word spreads when our safer escrow solution launches.

As to the escrow launch date, it's approaching fast but we are not ready to commit to an exact date yet.

2) When will those with vendor bonds in pending escrow but have met all the criteria to get it back even if it only changes from pending escrow to pending balance?

Vendor Bonds will be repaid last, once all pending balances and escrows are repaid. Our rationale here is that victims of the SR1 seizure did not get their bonds back. We want to boost buyer confidence by prioritizing their repayment, as there are thousands more buyers than vendors.

3) What is happening about transactions made a while ago that have now been 'archived' by SR, how will these be resolved and is there any ETA on when the coin will be returned for these.

No balances are affected by our security measures, no coins were lost due to any of our data retention policies.

Thank you for supporting the road. We're not a quick-scam marketplace, Silk Road is a movement and a strong community. Staff is fighting for you.

Silk Road Discussion / Repayment Update 2014-04-08: 50% Repaid
« on: April 08, 2014, 11:41:28 am »
We passed an exciting repayment milestone today: 50% of the hack victims have now been completely repaid.

On behalf of all users who lost funds in the attack: Thank you, recent buyers. Thank you, active vendors.

Your purchases and sales are allowing us to repay at a faster pace than we anticipated.

100% of the attack's victims have received a partial repayment. If you have not received a repayment, contact us through our new Support Center.

Repayment Update as of 2014-04-08:
Partially repaid: 100% of total victims' Pending Balances (UPDATED: We are working hard on resolving all Pending Escrow disputes)
Fully repaid: 50.2% of total victims
Sales volume: 73% of pre-attack weekly sales
Average commission: 5% (3% lower than before attack)
Estimated date all users are repaid if sales continue at this week's pace:
June 9th, 2014

Important Reminders
1. This estimated repayment date is not a promise. We are repaying everyone as soon as we get the funds. If sales increase, everyone will get paid sooner. The rate of repayment is directly tied to the pace of sales, and the commission earned on each sale. We will be adding the ability for vendors to donate a higher commission soon, which hopefully will improve the pace further if many vendors adopt it.
2. We cannot release exact user counts, exact BTC owed, or sales figures for security reasons.
3. All escrow balances are currently being manually reviewed and resolved by staff. This is very tedious, and will take time. Our goal is to have all disputes settled within the estimated repayment time frame. We also plan to launch automated tools for this. Your escrow balances are safe.
4. The full amount owed to users is not the full amount lost to the attack. A large amount of funds stolen were our marketplace's commission earnings. We will not release any exact amounts in order to help protect everyone's anonymity from analysis.
5. We are continuing to improve the repayment algorithm to spread commissions in a fair and minimally-traceable fashion. If you have not received a payment yet, this does not indicate that you never will.

May our actions speak louder than our words. We are committed to repaying every victim.

We are fighting for you very hard behind the scenes.

Thank you buyers, thank you vendors. Let's get our community completely repaid.


Thank you for benchmarking this. What is your testing methodology? How often are you clicking Refresh Deposits?

Speeds are looking very fast now that the login issue is fixed, interested to see test #4.

Silk Road Discussion / Login Error Resolved
« on: April 07, 2014, 08:26:10 pm »
Staff apologizes for the login errors over the past hour, the issue has been resolved.

Seeing the new Bitcoin infrastructure under a real-world load allows us to make small optimizations throughout the day. Expect deposit times to continually improve today and tomorrow as we adjust performance variables.

This error has been resolved. We are making many small enhancements throughout the day while watching the new Bitcoin infrastructure under a real-world Monday load. Apologies for the inconveniences this caused over the past two hours.

Silk Road Discussion / Re: Negative Balance Fixed Finally
« on: April 07, 2014, 05:33:44 pm »
and of course im still in the fucking dark with a negative balance and no pending balance. SR you gott a vendetta against me cuz it seems like Im getting nothing but the short end of the stick everytime there is one to be had

Drugzintheburbz, PEN15: have you submitted a support ticket? What is the ticket number?

Silk Road Discussion / Support Center, Faster Deposits, Balances Fixed
« on: April 07, 2014, 04:30:49 am »
Hello Community,

Our development staff had a very busy weekend.

We are thrilled to announce the launch of our upgraded Bitcoin infrastructure, as well as our Support Center.

Support Center

We are not content with our track record in the customer service category. Staff has performed exceptionally considering the massive backlog of support requests our team has been buried under - but we are very dissatisfied with our own response times.

It's time for Silk Road Support to change. We are proud to introduce a new Silk Road Support team (who will remain anonymous), and the launch of our Support Center.

We are committed to providing the best customer service in the darknet.

A much smoother Silk Road customer experience is ahead, and our new support team will be critical to our community's continued success.

Welcome to the new Support hires!

Faster Deposits, Negative Balances Fixed

Staff has completed major upgrades to our Bitcoin infrastructure to better serve our growing community.

In you missed the "Known Bitcoin Issues" thread, here is context: http://silkroad5v7dywlc.onion/index.php?topic=34796.0

This improved architecture will provide:

1. Exponentially faster deposit and withdrawal times
2. Increased server anonymity
3. Automatic resolution of missing deposits and negative balances upon next login

If you have been experiencing the negative balance bug, your account should correct itself within thirty minutes of your next login. If it does not, contact our support team.

We all agree that our unpredictably-slow Bitcoin transactions and support delays have been unacceptable. We hold ourselves to a much higher standard and are committed to continually improving your marketplace.

Many more updates are in store for this week.

Let's get this community repaid.


« on: April 03, 2014, 08:44:36 pm »
Great to hear. Thank you for supporting us as we work through this.

Silk Road Discussion / Re: Known Bitcoin Issues
« on: April 03, 2014, 06:59:54 pm »
Defcon, what did you say, how long we must wait before we send some new moiney to SR=?

It's safe to make deposits now, but expect them to take longer than normal to process. They will not be lost, no deposits are lost. Our transaction queue is simply overloaded, and we are working on launching more servers in our infrastructure to process it quicker.

Silk Road Discussion / Re: Known Bitcoin Issues
« on: April 03, 2014, 06:58:03 pm »
But What I dont understand Defcon is it was working fine all day yesterday every withdraw was out in the space of minutes and then suddenly its taking 24 hours to process a transfer out.
This wasnt an accumulation of users it was a sudden halt of withdraws and likewise for deposits.

I believing you I wish I understood it better myself. It was working perfect one minute then the next its crashed?

We were offline for several hours this week. For each hour we're offline, hundreds of deposits are queueing up to be processed. Yesterday our Bitcoin infrastructure was offline for hours, while our marketplace was still online. This added to the size of the transaction queue. The sudden halt you're seeing is that all recent deposits/withdrawals are thousands deep in a massive queue, which our upgraded infrastructure will be able to process faster than our current system. We're working hard on it, and will update here when everything is confirmed to be flowing quickly.

Until then, refresh deposits every hour to see if your transaction has been processed. Refreshing more often than that just slows the process down for everyone.

Dear Defcon,

I cannot accept that a transfer made at 10:18am UTC still is not available. For sure you know that bitcoins are a very volatility currency. Nothing to add.

Hi Langstrumpf. We are not content with the performance of our Bitcoin infrastructure either. It is under incredible load, and we are working hard on upgrading it. Apologies for the delay, these are growing pains due to our recent high transaction volume. Check the "Known Bitcoin Issues" sticky in Silk Road Discussion for more information.

Silk Road Discussion / Re: Known Bitcoin Issues
« on: April 03, 2014, 06:50:54 pm »
Thanks for the update defcon ... people are going all screwy over it - kinda unsurprising. Is there any kind of average time for a deposit or withdrawal at the moment? Or is it impossible to say?


Impossible to say unfortunately. We're only aware of the deposit when it hits our system. Once the upgraded system is running, we can compare the faster deposits to the slower deposits in the old system, but such an exercise would be purely anecdotal and a waste of time. We would rather get everything flowing faster sooner, than having some interesting statistics to quote about how much faster the new system is.

From initial tests, deposits into the upgraded infrastructure are looking to update just as fast as Unfortunately testing any new upgraded infrastructure without the real-world full load of all users actually transacting on it is fairly inaccurate. We'll know for sure once it's upgraded.

Silk Road Discussion / Known Bitcoin Issues
« on: April 03, 2014, 06:39:46 pm »
Good news and bad news.

The good news is that sales have surged this week. We have seen a faster pace of repayments than ever before.

The bad news is that our Bitcoin infrastructure is very overloaded processing all of the deposits and withdraws the community is initiating.

No deposits are lost. No withdrawals are lost.

We are scaling our Bitcoin infrastructure today and tomorrow to better handle the load.

This is the largest operating BTC system in the darknet. I wish I could disclose how many transactions we are processing per minute, it is mind-blowing.

We have a plan for launching an upgraded infrastructure which will last us for years to come, built on lessons learned while scaling this covert infrastructure.

Summary of known BTC issues:
1. Deposits are slow. The community is spending their repayments, and depositing even more coins as confidence boosts. We've seen more deposited coins over the past four days than in the entire month of Feb. This is awe-inspiring, and also an incredible strain on our Bitcoin infrastructure. We are working on scaling our infrastructure to even more servers to better handle the demand. This is very difficult due to the nature of our business, but we are very committed to preserving server anonymity and security throughout this process, which makes the upgrades slow.
2. Withdrawals made during yesterday's downtime were not relayed to the Bitcoin network. We are working on deleting any withdrawals from your transaction history which have unrelayed TXIDs, to allow you to withdraw the coins again. If you saw a server error when trying to withdraw coins, you are likely being affected by this problem. Resolving this is our top priority.
3. Inaccurate Balances in some users' accounts. If your balance is negative, or if coins in your account before the attack never showed up as Pending Balance/Escrow, you are affected by this bug. Early tests show that our fix for slow deposits will also resolve this bug.

We will post a full update this weekend with the results of our upgrades, as well as a community repayment update.

Staff is blown away by your dedication to this community even through rough times. Thank you for your patience. We're making great progress on getting everyone repaid, and it's because if your resilience through unpleasant delays like this.

On behalf of the victims of the attack: a heartfelt thank you for buying and vending here.

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