Silk Road forums

Support => Technical support => Topic started by: yeahyeahyeah on November 23, 2011, 01:56 am

Title: Bug in system that prevents people from ordering
Post by: yeahyeahyeah on November 23, 2011, 01:56 am
Due to the importance of this matter, I am posting this in the General Discussion forum.

A buyer gets stuck in a loop and presented with the message: You must select a postage option
This seems to be the case if the postage is domestic and $0 btc. Regardless of the selection - whether you leave it on SELECT A SHIPPING OPTION or 0 BTC domestic, you are always presented with the same error message which is: You must select a shipping option

Please address this problem at your earliest convenience.
Title: Re: Bug in system that prevents people from ordering
Post by: yeahyeahyeah on November 23, 2011, 01:59 am
aah crap, nevermind. I panicked and forgot to hit the GO button right after I choose domestic.... maybe this should be updated with some AJAX code  :)
Title: Re: Bug in system that prevents people from ordering
Post by: gumby on November 23, 2011, 02:02 am
You have to press the update button after you select the choice
Title: Re: Bug in system that prevents people from ordering
Post by: yeahyeahyeah on November 23, 2011, 02:07 am
yup sorry, I completely lost sight of that GO button ...my bad
Title: Re: Bug in system that prevents people from ordering
Post by: billybass on November 23, 2011, 03:27 am
But still, a lot of sellers never select a shipping option, which prevents people from ordering also.
Title: Re: Bug in system that prevents people from ordering
Post by: Buho on November 23, 2011, 03:29 am
Doesnt work for me. First clicked Go ,then Update Cart and still doesnt work. I mean theres nothing to select as its domestic.
Title: Re: Bug in system that prevents people from ordering
Post by: Bongo on November 23, 2011, 02:43 pm
Doesnt work for me. First clicked Go ,then Update Cart and still doesnt work. I mean theres nothing to select as its domestic.

Happens to me as well. I guess the seller didn't set any postage options. Maybe the admin can assign a default option so the checkout won't get stuck?
Title: Re: Bug in system that prevents people from ordering
Post by: E=daveCĀ² on November 23, 2011, 08:05 pm
Same happened to me last night. I messaged the seller about it and he said he fixed it. I looked for the listing when I got home from work today and it was already gone. Damn.
Title: Re: Bug in system that prevents people from ordering
Post by: SlimScott on November 23, 2011, 08:45 pm
I've just encountered this same problem. :( I wanted to get an order in before Thanksgiving (hoping to have it by Monday), but the item listing is broken and I haven't heard back from the seller yet on what to do about it.
Title: Re: Bug in system that prevents people from ordering
Post by: CaptainSensible on November 23, 2011, 08:56 pm
Same here.  I'm SOL until this is fixed. 
Title: Re: Bug in system that prevents people from ordering
Post by: lorain on November 23, 2011, 10:10 pm
A potential customer messaged me about this problem. I went and updated all my listings to include a free US domestic shipping option, but I have no idea if that fixed the problem. I hope it did... just have to wait and see, I suppose. :)

Guess it pays (literally) to keep abreast of things.
Title: Re: Bug in system that prevents people from ordering
Post by: warweed on November 24, 2011, 02:55 am
SR corrected the issue i was speaking to him about it last night it wasn't so much as a bug but  fix of a bug that caused another bug lol basically he had to make it so there is a default shipping option but if users hadn't added one it just was trapped in a loop so we spoke about just modifying the db so anyone who did not have shipping option just defaulted to a free shipping option which corrected the issue :)
Title: Re: Bug in system that prevents people from ordering
Post by: Bongo on November 24, 2011, 02:35 pm
The problem is gone today. Thanks warweed
Title: Re: Bug in system that prevents people from ordering
Post by: breaks99 on November 24, 2011, 10:35 pm
The problem is gone today. Thanks warweed

Really?  I still cannot complete a custom order which did not have postage built into the offer.

Same has just happened for me, vendor has created 4 custom listings for me now and even included free domestic shipping now but the 'place order' button is greyed out now so cant place the order!!
Title: Re: Bug in system that prevents people from ordering
Post by: CaptainSensible on November 25, 2011, 01:57 am
Had the same problem yesterday.  Today I notice there's another option for shipping; I select that option (Free Shipping) & get the same error message. 
I had to go back & select the shipping option, & *then* click either the "update cart" or "Go" button.  Then I had to click the "Place Order"  button on the bottom of the page.  After jumping through those hoops, my order was placed. 
Title: Re: Bug in system that prevents people from ordering
Post by: halatukit on December 03, 2011, 03:28 am
I'm having the problem right now. December 2nd.  Let me describe it exactly so there's no question:

The seller must not have specified a default shipping option.  In their description they specify exactly what shipping will be. You do not get a choice.  The only option that appears in the cart is "Select One".  There is nothing to update it to.  The exact HTML is:

<select name="postage">
<option value="1" selected="selected">select one</option>
</select>

You get stuck in a loop where you try to update it and it spits you back to the cart page with a "You must select a postage option" message. I hate stuff like this.