Silk Road forums
Market => Rumor mill => Topic started by: Pharmville on February 20, 2012, 02:57 am
-
Hi Everyone,
After the Customer Appreciation sale was over, we thought the orders per day and the pm's per day would go back to normal. This hasn't happened. Instead, we have continued to get a much greater number of orders per day than we were getting prior to the sale and a corresponding increase in the number and frequency of pm's as well. Neither Ben nor I had anticipated this and we have simply been a bit overwhelmed by it. Even the orders for the item that was on special, the 10mg valium, have stayed high even when they were put back at the regular price. To not let the most critical aspect of the business suffer (which is to get the orders out on a timely basis (and preferably within 24 hours of their receipt), I have been helping Ben all week with the orders. Unfortunately, that hasn't left me much time to answer pm's and they have stacked up at an astounding rate.
As a result, I have about 165 pm's that still need answered. Basically we are a victim of our own success and we are going to need a little time to play "catch up" until we can work things out at this new higher volume of business. There ARE 165 pm's BUT the oldest ones are 3 days old AND we did ship ALL the orders, with none of them being in house more than 36 hours before being filled, packed and put in the Post Office collection box. I'm sorry that this situation has developed but I am very hopeful that by Tuesday afternoon, at the latest, I will have caught up on all the correspondence and we will have tweaked our operational procedures to maximum efficiency. It's not often that a business experiences such a large and sustained increase in business after a big one-time sale and so even having 30 years real world business experience running companies DID NOT prepare me (or Ben for that matter) for anything approaching the size of this immediate and permanent increase in our business. Don't get me wrong: we are EXTREMELY happy to have been blessed with such an enormous number of new buyers! :D But we also have to be honest and say that we're struggling a little bit as to the most appropriate and efficient way to absorb all this new business. But please don't worry or think that this is going to cause some extraordinary slowdown in our shipping or any other kind of major catastrophe. What it does mean is that there is going to be a short period of 3-5 more days where Ben and I are going to work on learning some cross-training of each other's jobs so that when one person just can't stand to answer another pm or pack another order, that we can switch up and change positions and thereby continue for a longer period of time when otherwise we would have to take an extended break or even stop all together for the day and it also means that we're going to be working very quickly and quietly to see if we don't have a person in our dual "circles of trust" that is both needing a job and has the proper disposition, tenacity and previous experience to come and work with us.
We thank all of you, both our old regulars and our new "up and cummers" who are placing so many new orders and we are grateful beyond words for all the additional business. We just want you to know that and also to know that if it does take an extra 12-24 hours for us to get your question answered or your problem resolved, it's not because we don't care or that we're not trying...it's simply that the sheer number of orders being placed each day is at a much higher plateau than it was prior to the CA sale and we're having to take many new steps to provide the same excellent level of service that we were able to give ALL our buyers prior to the Customer Appreciation sale weekend.
This also means we are going to delay having our “1mg xanax for $1.00” special until we've got all the correspondence caught up and we can properly prepare for the huge influx of orders that will bring. But don't fret, we definitely ARE going to have that sale, I promise you that!
I'll be working till very late tonight getting as many of these pm's answered as possible and working straight through them all day tomorrow as well. So if there's something critical that you're needing an answer on, don't worry, it's coming and it's coming soon. :)
Thanks for your continued business and your patience. >Alex & Ben<
-
Thanks for the update guys- and i appreciate how hard the influx has been on you.. sounds like you've got a lot of stress to deal with.. So presumably this means the sale wont start tomorrow but will you guys still keep your 24 hour shipping commitment? This is very important to some of us in planning the reception of the packages.
Cheers, and though i'll be placing an order now (hoping it'll be sent out tommorow) no pressure for a quick response :P
audacity-
-
Guys let Pharmville do their job., they are very good at it.
I went to my doctor on monday and he ignored my plea to increase my anziety meds because the current dosage wasnt helping....so I came home placed an order with Pharmville 2 days later I had all the anxiety meds I needed, thanks Pharmville for doing what my doctor should have done.
Your service is greatly APPRECIATED BY THIS CUSTOMER!
:)
nomad bloodbath
-
Only message them if it's really important, don't waste their time to ask when your order will ship or other nonsense. When it is marked in transit, it is shipped. Remember, Monday is a government holiday so there's no mail. :'(
I understand new buyers are anxious and others really need their medication by a certain date to avoid withdrawal, but please have some patience. As far as I know, Pharmville has always come through.
-
Only message them if it's really important, don't waste their time to ask when your order will ship or other nonsense. When it is marked in transit, it is shipped. Remember, Monday is a government holiday so there's no mail. :'(
I understand new buyers are anxious and others really need their medication by a certain date to avoid withdrawal, but please have some patience. As far as I know, Pharmville has always come through.
good call on presidents day... plans changed!
-
Nice, hope you get those orders out soon! Ordered a few days ago and still marked "processing" so I hope you guys can catch up soon and there are no problems!
yea, I also ordered on Friday and it's still processing. but I'm not worried - although, I am kind of pissed at the damn post office and their damn holidays >:( >:( >:(. but I fully expect pharmville to pull through. they are professionals and are fucking good at what they do 8) 8)
-
Take your time guys, i'm sure the majority realizes how busy you are. Patience is a virtue
-
I have never received a PM back from PV - but have ordered from him multiple times - hes legit he will get your shit out. Cutting off the PMs to keep orders going strong is a GOOD thing.
Also to those whose orders are still processing I wouldnt be surprised if PV mailed it today - however, in my experience he doesnt mark it in transit until around 11pm-1am central time.
-Hoosiers
-
Anyone else have orders still processing from Friday to now? Hope they catch up soon. This is my first time buying, I'm sure you all know how that is! :-)
IM WITH YA
Im sure itll get out today though
-
Anyone else have orders still processing from Friday to now? Hope they catch up soon. This is my first time buying, I'm sure you all know how that is! :-)
Yeah, I placed an order thursday and still have yet to see in transit. So much for their 36 hour turnover rate... Just hoping I get it by thurs
-
Me too. Ill be very disapointed and will likely move on to another vendor if I dont receive mine tomorrow or Thursday at the absolute latest.
-
Yeah I know what you mean. I keep checking their feedback and don't understand how all these other people are getting their packages today, saying how quickly they were shipped. I'm wondering if they've been filling the more loyal customers' orders and not us newbs since they've been so swamped.
-
I actually did move on to another vendor. I had to. :'( I've ordered from PV twice now and had poor experiences both times (the first I had to cancel after a week in escrow with no word and the other took a solid 8 days to ship a couple hundred miles domestic!).
I agree with osacr, of course they are going to ship to nomad before you or I - if I were a vendor and I got an order from a mod, I'd fill it THAT DAY w/nxt day shipping no questions asked! The only reason I ordered from PV twice was because of nomad endorsement, I figured if a mod thinks he's the bomb then he must be the truth, right? ...wrong! wrong twice actually. Maybe they just enjoy eating their benzos too much, idk.
I also don't care for how anti-noob they are, they have A LOT of rules - a lot of rules figuring they don't they follow their own ("we WILL respond to your pm's w/in 24hrs", remember that? or maybe "we WILL ship w/in 48hrs" remember that one too. Also pv, if you're going to refuse refund's for people who don't follow your rules, at least use a vac seal for crissakes then you could maybe(?) justify your presumptuous finger pointing). More than that though, I don;t care for how much PISSING AND MOANING they do!...A LOT of other vendors are able to fill all their orders A HELLUVA LOT faster than PV and they do it w/o crying about it at every opp. - you got supply-chain issues, you're the "#1 seller", figure it out! what else can i say :-\
sorry PV, hit me when you get your shit sorted out 8)
-
That post upsets me. I was totally under impression PV was consistent. I am still going to hold out hope that I get my order tomorrow!
-
That post upsets me. I was totally under impression PV was consistent. I am still going to hold out hope that I get my order tomorrow!
I didn't mean to scare you...I'm sure you'll get it, EVENTUALLY. ;)
PV is not a scammer, he's just not that great either.
-
Wtf happened to goodfella? He shipped same day as order and his prices were the bomb. Only had the pleasure of doing business with him once tho, and now he's disappeared :'(
-
I also don't care for how anti-noob they are, they have A LOT of rules - a lot of rules figuring they don't they follow their own ("we WILL respond to your pm's w/in 24hrs", remember that? or maybe "we WILL ship w/in 48hrs" remember that one too. Also pv, if you're going to refuse refund's for people who don't follow your rules, at least use a vac seal for crissakes then you could maybe(?) justify your presumptuous finger pointing). More than that though, I don;t care for how much PISSING AND MOANING they do!...A LOT of other vendors are able to fill all their orders A HELLUVA LOT faster than PV and they do it w/o crying about it at every opp. - you got supply-chain issues, you're the "#1 seller", figure it out! what else can i say :-\
wow. Well i've only placed one order with them, and it was during customer appreciation weekend. I ordered Saturday night and used the regular/free first class shipping. With all the orders they received, and being a lesser priority than the people who paid for expedited shipping, i still got my order by Thursday. I was quite pleased.
Like i said, it was the first order i had placed with them. So i'm not really sure what you mean when you say they're anti-noob or all the "rules" you speak of. The fact that they don't require new users to finalize early is quite noob friendly actually. They ask that you use PGP for all correspondence, which, at least to me, is really no big deal.
I never sent any PM's to them so i can't speak about that. I didn't need to though. All the info I (personally) needed was in their profile, just placed the order and went from there.
Sucks to hear other people have had issues. My transaction was excellent.
-
That's the thing, it seems like everyone is getting their shit from them super fast. It's now day 5 for me and my order's still processing, I don't get it. I'll shut up about this now bc I know I seem like a broken record, but is there anyone who placed an order with them this past thursday or friday and already received it? Thanks
-
Pharmville has always been prompt for me in regards to answering pms and shipping 8)
the problem with SR mainly the opiate section is too many buyers too little sellers
-
I actually did move on to another vendor. I had to. :'( I've ordered from PV twice now and had poor experiences both times (the first I had to cancel after a week in escrow with no word and the other took a solid 8 days to ship a couple hundred miles domestic!).
I agree with osacr, of course they are going to ship to nomad before you or I - if I were a vendor and I got an order from a mod, I'd fill it THAT DAY w/nxt day shipping no questions asked! The only reason I ordered from PV twice was because of nomad endorsement, I figured if a mod thinks he's the bomb then he must be the truth, right? ...wrong! wrong twice actually. Maybe they just enjoy eating their benzos too much, idk.
I also don't care for how anti-noob they are, they have A LOT of rules - a lot of rules figuring they don't they follow their own ("we WILL respond to your pm's w/in 24hrs", remember that? or maybe "we WILL ship w/in 48hrs" remember that one too. Also pv, if you're going to refuse refund's for people who don't follow your rules, at least use a vac seal for crissakes then you could maybe(?) justify your presumptuous finger pointing). More than that though, I don;t care for how much PISSING AND MOANING they do!...A LOT of other vendors are able to fill all their orders A HELLUVA LOT faster than PV and they do it w/o crying about it at every opp. - you got supply-chain issues, you're the "#1 seller", figure it out! what else can i say :-\
sorry PV, hit me when you get your shit sorted out 8)
i would ordinarily agree with you on bitching about orders and pms but i think you need to realize PM is the biggest seller on SR. if they were doing crazy business before the CA sale than i can't imagine what they are doing now. i give them the reagan thumbs up.
-
That's the thing, it seems like everyone is getting their shit from them super fast. It's now day 5 for me and my order's still processing, I don't get it. I'll shut up about this now bc I know I seem like a broken record, but is there anyone who placed an order with them this past thursday or friday and already received it? Thanks
yea I ordered friday. still in processing. I don't know if I should cancel or not. I was really hoping it would of been shipped by now. I need my damn opiates.
-
pharmville is a good vendor. they must be busy because it takes for ever to answer PM's but great prices and product is good. I will use this vendor again, thanks Pharmville!
-
and then they take all their listings offline.
Hmmmm..... Just noticed this myself. It might be a good thing, they could have gotten so back logged and new orders coming in on top of the old that keeping up would be impossible. So They stop all new incoming order till they are cleared up. At least I hope that's whats up.
They have been nothing but perfect with all my previous orders, So I'm not gonna worry about it. I just gotta control my urges to check every ten minutes lol....
-
Hello everyone,
I am just now starting to send out shipping confirmations, at 3:40am on Weds, for all of the orders that were shipped on Tuesday. Since Monday was a holiday, I simply don't understand why people think there's something wrong that they ordered late on Friday and their order is only shipping today. When would it have shipped? Saturday? Did you want your order sitting at the Post Office for 3 full days doing nothing except waiting to see if someone might want to take a look at it? We put 70% of the orders we had in house over the weekend into the mailbox around 3am on Tuesday. The balance we shipped today until there was no more time before the 7pm deadline for the final pickup that still gets sorted tonight. Only 11 orders were left.
But something else has happened and that took precedence over everything, which I will explain in another post that I will write as soon as I am done with this one.
I don't recognize ANY of the names of the people who are complaining about these ultra long shipping times and such and I know for a fact that nobody had an order on our list for 8 days and didn't get shipped. That's just nonsense. During the past two weeks we've had a couple of people who wanted us to ship to "Current Resident" or some such thing and I refused and asked them to provide the correct info so that we could ship their order. Because of the tremendous number of orders, it took me 4 days to get to "Current Resident's" pm that gave his correct info so he took a total of 6 days to ship. Other than him and one other similar situation, all the orders have shipped in less than 2 days and 90-95% of them within a day of the time they were ordered.
I find the anti-noob talk just plain strange since we state clearly on our sellers page that we welcome new buyers, we will ship you even if you have never ordered before, that we require you to do nothing special, that we will never ask you to finalize early and that the escrow system is for your protection and you should use it. How any of that gets translated into being "anti-newbie" is beyond me. And we don't pick and choose the orders either. They are shipped in the order they are received EXCEPT that any Express and Priority are pulled out of order IF it is a day that there are going to be orders that don't get filled. With that single exception, the orders are filled in the order that they are received and have been ever since we started in business.
IF your order right now says "late!" PLEASE do not cancel it. It has already shipped and within the next 90 minutes you'll have the shipping info in your mailbox. It is a real pain to have to ask people to pay when they cancel during the time you were packing their order and it would be greatly appreciated if you didn't do that.
There has been another situation today though that takes precedence over everything and I will be posting about that within the hour so if you want to know what's going on, check back in an hour or so and you'll get all the details.
thanks,
Alex
-
There has been another situation today though that takes precedence over everything and I will be posting about that within the hour so if you want to know what's going on, check back in an hour or so and you'll get all the details.
Uh oh : (
No more active listings + this recent news does not bode well.
Almost all of my SR transactions have been through PV. I've received nothing but the best (Money in -> drugs out, just like it should be).
Cut em a break guys, they're the biggest asset to SR script market.
It's either PV, or paying 15 bucks for a 10mg hydro.
I'll take the slow correspondence, thanks.
-
yeah i placed an order earlier in the night. don't know what happened with their listings and such but right away i was given the option of cancelling my orders. professional to a T. hope everything is good with you guys.
-
Okay okay, the anti-noob was a BIT out of line. I agree about the FE, but I was referring to their PGP only which is hard for noob's to use - I get the extra security, but is it that entirely? - and it would appear they put noob buyers on low priority (like what oscar was syaing), and they constantly bitch about new customers who don't meet their rules "During the past two weeks we've had a couple of people who wanted us to ship to "Current Resident" or some such thing and I refused".
that said, everythiing else is TRUE! I did have an order that spent 7days in escrow, unitl I canceled it, and I did have that took 8 days to arrive (not to move out of escrow, but to arrive) and I live >250 miles away. Post can be slow but I placed an order with Amazon with supersaver shipping (slow!) two days after I placed with PV, and it still came 2 days before PV's! and amazon is waay further away than PV too (Amazon shipped thursday morning from further away and arrived saturday, PV shipped tuesday and arrived mon hmm(?).
Beta, I hear what you're saying, it does SOUND like they do a lot of biz and I'm sure they do, but evertime I check the bestselling drugs, they are not even on the top ten ever, and the people who are always in the top ten (ivory, juergen, vicodin) you never hear them bitching...
I just expect a little more from the " #1 vendor ", that's all
once again, hate putting you on blast like that PV but these are FOR REAL my experiences purchasing from you...i'm no troll, just an honest custo...My comments ARE posted in the feedback I left when I finalized
-
Yeaah, well I ordered express on thursday afternoon and they still haven't sent my order. I privenoted my info so I get a confirmation email saying they've read it and I've never gotten any such email. Anyone else in the same boat?
-
Mine was shipped yesterday ( like I had hoped / assumed). I shouldnt have let the thread anxiety get to me :\
Thanks Pharmville! Hope you get your prolbems fixed so we can do business again!
-
Wtf I can't figure out why mine is still in house?! I ordered a day before you! Should I pm him or just leave it alone for another day?
-
Wtf I can't figure out why mine is still in house?! I ordered a day before you! Should I pm him or just leave it alone for another day?
http://dkn255hz262ypmii.onion/index.php?topic=12836.0;topicseen
-
Yeah I already read it, that's what's worrying me. Bad news bears all around
-
Strange these reports of bad service.
I've done near weekly transactions with Pharmville Since November and ALL have gone without a hitch. Most were ExpressMail (arriving next day) a few were Priority mail (arriving 2 to 3 days later) because I was short on bitcoins.
They've answered any and all PMs. Even ones that didn't need answering, like my thank you notes.
My very first order on SR was with PV. And they were awesome. I didn't learn PGP at the time and I had a rough start with it. But they were patient and confirmed when I finally became "a PGP guy." I made it right before the February deadline. It wasn't hard to learn at all. I had one hiccup where I lost my Linux on USB stick and had to make another PGP profile. But they were understanding of that also.
But really, what does it take to follow their simple rules for buyers which apply to new and regular alike? Make the effort. It will be well worth it.
I've tried other vendors on SR and had good experiences with those vendors. But PV is my go to vendor.
I'm sorry about what is going on with Ben and his family right now. My sincerest condolences.
-
Aaaand pharmville just canceled my order, no explanation or anything. I've been waiting six days just for this cancellation, fucking awesome
-
Did you bother to read around the forum? You'll learn why your order was cancelled.
-
I have indeed, I never had any issue of my name or address to my knowledge bc I never received a pm stating so. I know that ben is out with the death of his family member, but the rest of the post said that they'd have all orders out by today or tomorrow, not that they were canceling existing orders
-
Strange these reports of bad service.
I've done near weekly transactions with Pharmville Since November and ALL have gone without a hitch. Most were ExpressMail (arriving next day) a few were Priority mail (arriving 2 to 3 days later) because I was short on bitcoins.
They've answered any and all PMs. Even ones that didn't need answering, like my thank you notes.
My very first order on SR was with PV. And they were awesome. I didn't learn PGP at the time and I had a rough start with it. But they were patient and confirmed when I finally became "a PGP guy." I made it right before the February deadline. It wasn't hard to learn at all. I had one hiccup where I lost my Linux on USB stick and had to make another PGP profile. But they were understanding of that also.
But really, what does it take to follow their simple rules for buyers which apply to new and regular alike? Make the effort. It will be well worth it.
I've tried other vendors on SR and had good experiences with those vendors. But PV is my go to vendor.
I'm sorry about what is going on with Ben and his family right now. My sincerest condolences.
See and I find it strange all the positive reports of good service....
I would honestly LOVE to know why I got such bad service, and EVERYONE else had good service. I was honestly relieved when I read others had bad expierneces with him too - for a minute there I thought I was in the twilight zone, i even checked the suspicious buyer thread jic he mistook for anything other than legitimate...i just didn;t get it! He even sent me this long sincere apology after my first order went to shit and PROMISED me he would deliver better service next time, and then he dropped the ball again :'(
Bummer too because I'd like a reliable domestic hook on affordable perc's...trying trustusjones now ::)
-
I have indeed, I never had any issue of my name or address to my knowledge bc I never received a pm stating so. I know that ben is out with the death of his family member, but the rest of the post said that they'd have all orders out by today or tomorrow, not that they were canceling existing orders
I can appreciate your frustration. But around this place, a cancelled order is as good as a delivered order. What with all the scams that happen. If it were me, I'd count my blessings and move on. I haven't been scammed on here yet, knock on wood. But I'd much rather have my order cancelled and have closure (and my money back) than to have to chase after a scammer or vendor that says they shipped but really didn't.
-
Strange these reports of bad service.
I've done near weekly transactions with Pharmville Since November and ALL have gone without a hitch. Most were ExpressMail (arriving next day) a few were Priority mail (arriving 2 to 3 days later) because I was short on bitcoins.
They've answered any and all PMs. Even ones that didn't need answering, like my thank you notes.
My very first order on SR was with PV. And they were awesome. I didn't learn PGP at the time and I had a rough start with it. But they were patient and confirmed when I finally became "a PGP guy." I made it right before the February deadline. It wasn't hard to learn at all. I had one hiccup where I lost my Linux on USB stick and had to make another PGP profile. But they were understanding of that also.
But really, what does it take to follow their simple rules for buyers which apply to new and regular alike? Make the effort. It will be well worth it.
I've tried other vendors on SR and had good experiences with those vendors. But PV is my go to vendor.
I'm sorry about what is going on with Ben and his family right now. My sincerest condolences.
See and I find it strange all the positive reports of good service....
I would honestly LOVE to know why I got such bad service, and EVERYONE else had good service. I was honestly relieved when I read others had bad expierneces with him too - for a minute there I thought I was in the twilight zone, i even checked the suspicious buyer thread jic he mistook for anything other than legitimate...i just didn;t get it! He even sent me this long sincere apology after my first order went to shit and PROMISED me he would deliver better service next time, and then he dropped the ball again :'(
Bummer too because I'd like a reliable domestic hook on affordable perc's...trying trustusjones now ::)
My theory as to why that might happen to some... is that some may come across as LEO. Or they may live in an area known to be under observation by LEO. This is a dangerous business thwart with peril and they have a right to do business with whom they please and in a manner in which they please.
But that's just a theory.
If I were a vendor and I had the luxury to pick an choose who to devote my best efforts to, I would pick those that either have bought a lot in the past or are a steady regular over those who are new and who may make me think twice about doing business with. Their one or two negative feedback will be overshadowed by my regulars' positive feedback and look like an anomaly.
This is the wild west up in he're. So it's up to us to find the vendors that want to do business with us and whom we want to do business. Takes time and money. So hang in there. You'll find your go to vendor.
-
Just got a reply about my canceled order from alex. He told me that the privnote link I sent with my info didn't work and that he tried to pm me for an address. While I never received a pm from him at any point in time over the past week, he did offer a lengthy explanation and for that I am appreciative. I didn't think I'd hear from him at all. Can anyone tell me is privnote a reliable way to send your info when placing an order? I need to learn pgp, but in the meantime I was just going to use privnote.
-
Just got a reply about my canceled order from alex. He told me that the privnote link I sent with my info didn't work and that he tried to pm me for an address. While I never received a pm from him at any point in time over the past week, he did offer a lengthy explanation and for that I am appreciative. I didn't think I'd hear from him at all. Can anyone tell me is privnote a reliable way to send your info when placing an order? I need to learn pgp, but in the meantime I was just going to use privnote.
Privnote links self-destruct after being read ONCE. You may have accidentally went to the link on your own. Best thing you can do is learn PGP - I trust it more than I trust whoever runs privnote.com.
-
Before I learned PGP, I used to send both a privnote and a TorMail just in case.
But I would highly recommend taking the time to learn PGP. It's not as hard as it may seem. And once you get it, you really get it. Linux has it built in or you may need to download a package called GNU privacy Assistant (if your linux distro doesn't come with it).
And it's as simple as:
1. generate your private key and public key
2. Copy the vendors public key into a text file
3. Import the vendors public key into the program
4. create your message and add your public key to the end of it
5. encrypt your message using the vendors public key
6. Copy the encrypted message (garbled looking text) into the message box on SR order form
That's it in a nutshell. The vendor then uses his private key to decrypt the message you sent to send your order. If you get a reply in turn, you use your private key to decrypt.
-
Alex and Ben are the only ones i trust to get my benzos from. they are just overwhelmed at this present time! notice they have no active listings? its called catching up IMHO....peace