Now you know how we vendors feel when we have over 500 completed transactions with all 5/5 feedback and ONE asshole leaves a 3/5 for no good reason and it drops your feedback score from 100% to 98%...I know that doesn't answer nor help you but as a vendor I don't stress over the refund number as long as the total purchases and amounts are decent... the guy that scares me is the one with a 24% refund rate has 2 purchases and has never spent over $40... you obviously WOULD NOT be a problem customer based on the amounts you listed in your first post.I do feel the refund % is a good tool just as most buyers like the feedback system and many of us vendors mostly hate it... SR is a work in progress and hopefully one day the staff can tweak the system to be more fair for all of us... the Vendors who truly want to put out quality product and get paid in a timely manner and the buyers who just want to get what they ordered in a timely manner.Thanks!TJ