Hi mdug56dd, I'm sorry to hear that you never received your product, if you finalized the transaction then unfortunately there's nothing Silk Road can do to help you. If the funds are still in escrow then you'll need to wait for the dispute center to be released, you'll then be able to dispute the transaction and work out a resolution with the vendor. Keep checking this thread for updates on when the dispute center will be released, http://silkroad5v7dywlc.onion/index.php?topic=22969.0 Tang.