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Customer Support / Re: BIG first deposit issue
« on: December 23, 2013, 06:40:12 pm »Hi,
I tried using the support option but received an error upon submission every time. I misplaced the end of my account name, I know the first letters it started with but the corresponding numbers got lost when I accidentally did not save a document. I went through BTC-dealer and the coins will be deposited to an address I do not have access to when the payment finalizes. Is there any way to find my account name if I have a deposit address from it, the first few letters of the account name (jbob), and the password? If anybody has had this issue or if anybody can help me please let me know.
Thanks
You'll have to wait until the support system is fully functional again, I expect it will be back by the 28th.