Silk Road Forums

how the hell do i reset pincode , can't find it .
support doesn't give an answer either.

You're unable to change your marketplace pin, if you've forgotten it then you'll have to contact support.

Here is the link: http://silkroad6ownowfk.onion/users/support/message

You'll have to contact marketplace support,

Here is the link: http://silkroad6ownowfk.onion/users/support/message

In future remember to keep multiple backups of important files such as your PGP private key!

Tang.

I had my coins in my account, went to add a little more and they suddenly vanished. Has this happened before?

Don't really want to hassle support with a message when they have 6000 pending if I can get a quick answer on here.


Cheers.

It's a known bug, they do turn up again so nothing to worry about. Have you tried clicking the 'Search for new deposits' button? Also completely restarting Tor sometimes corrects your balance also.

Tang.

Ive had bit coins go missing from my account i made 2 deposits both arrived then 20 minits later the larger of the 2 completely dissappeared without trace - its not even listed in my transactions like as if it never happened but i know it did happen because i saw it and it was also confirmed by block chain its like silk road itself have stolen them from me and completely erased all evidence that they even existed!! send support requests but heard absolutely nothing -- BE VERY WARY MY FRIENDS

I'm sorry for the delays in deposits being credited to accounts, we're trying to sort this problem out as fast as possible.

Could a mod please help me? I'm nearly sure I haven't forgot my pin, but it claims it's incorrect.

If you've forgotten your pin then you'll need to contact marketplace support,

http://silkroad6ownowfk.onion/users/support/message

If you want to make a purchase then you won't need your pin to do so, you only need it if you want to make a withdrawal.

Tang, can i have my money back until you solve your problems??  ''soon as possible, I'm sorry for the delay.'' is not the answer we want to ear after pay the fee..

If your account still hasn't been upgraded after 5 days then you'll be able to cancel the transaction.

Quote from: Tang on January 08, 2014, 05:51:57 pm

If you're unable to find the transaction on the blockchain then it means the Bitcoin hasn't been sent.

So is that a problem to do with the wallet service I'm using (it's an old exchange), or is it a problem to do with SR? I'm pretty sure the BTC has left my SR account, because I'm in minus credit now (by the amount that I withdrew!) - should I be contacting you guys, or the proprietors of the exchange where my wallet resides? or should I just continue to wait?

I appreciate the help by the way, I know you guys are seriously busy at the moment!

If the transaction isn't showing up when you search the deposit address you got from the exchange you're using then I suggest you wait. We're trying to resolve the issue with slow deposits and withdrawals so hopefully it won't be too long of a wait.