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Messages - Tang

Pages: 1 ... 20 21 [22] 23 24 ... 139
316
Customer Support / Re: SolutionsForVendors it's a scam??
« on: February 08, 2014, 01:52:41 pm »
Hi dus6,

You need to wait for the resolution center to be released, you'll then be able to dispute the transaction and receive a refund.

Quote
3. Dispute Center: Messaging - The dispute center will allow for messaging between customer and vendor. The ability to suggest a resolution or to escalate the dispute to support staff will be launched in 3-5 days after this release once further testing is completed.

http://silkroad5v7dywlc.onion/index.php?topic=22969.0

Tang.

317
Customer Support / Re: URGENT - My bitcoins have vanished??
« on: February 08, 2014, 01:49:57 pm »
Hi VirtualZombi,

Deposits aren't credited to accounts instantly, it generally takes 1-2 hours.

Tang.

318
Newbie Discussion / Re: Official Help The Newbies Thread! FAQ Is Included In The OP! Updated 1/30/2014
« on: February 08, 2014, 01:14:33 pm »
Hi Larkin111,

Your Bitcoin from SR1 are gone, this is a whole new marketplace.

Tang.

319
Customer Support / Re: NO RESPONSE FROM frankmatthews ...
« on: February 08, 2014, 01:06:13 pm »
Hi Satchou_44,

What's the current status of the transaction, is it marked as 'Ordered' or 'Shipped'?

Tang.

320
Customer Support / Re: Is auto-finalize going to be turned back on?
« on: February 08, 2014, 12:55:13 pm »
Hi pdxblack,

Auto-finalize will be enabled by Monday 12:00:00 UTC at the latest, here's a thread from Defcon announcing the updates.

http://silkroad5v7dywlc.onion/index.php?topic=22969.0

Quote
This weekend we will be releasing the following updates to the marketplace:

1. Auto-finalize will be enabled responsibly - Buyers will have three days to dispute any current unfinalized orders. If the order is undisputed, the order will auto-finalize in three days. For new orders, the autofinalize time will be set to a new formula currently in discussion, which will be based on the vendor's estimated shipping time for the order's shipping method.

Tang.

321
Customer Support / Re: I can only post and reply in this Forum
« on: February 08, 2014, 12:50:46 pm »
Hi UtahBlaine,

You need to post 50 times in the 'Newbie Discussion' board,

Newbie Discussion - http://silkroad5v7dywlc.onion/index.php?board=23.0

Tang.

322
Customer Support / Re: Lost Deposit PLEASE HELP
« on: February 08, 2014, 03:53:32 am »
Hello,

If you sent the Bitcoin to the correct deposit address then they will be credited to your account soon, I apologize for the delay. You could try clicking the 'Search addresses for new deposits' button to see if that speeds up the process.

Tang.

323
Customer Support / Re: DoctorClu, incase you did not read this on the Silk Road Discussion Board.
« on: February 08, 2014, 03:50:15 am »
It seems DoctorClu has already updated the OP of the thread,

Quote from: DoctorClu on February 06, 2014, 05:46:24 pm
I want to ensure I have the full list of vendors who cancelled their bond, repaid it, and still have not been re-upgraded. This is also to ensure I have the proper market URLs as some have not posted theirs. This is my current list:

http://silkroad6ownowfk.onion/users/brucewaynescat11
http://silkroad6ownowfk.onion/users/empire
http://silkroad6ownowfk.onion/users/instrument
http://silkroad6ownowfk.onion/users/sampson-simpson
http://silkroad6ownowfk.onion/users/thewhiteshadow
http://silkroad6ownowfk.onion/users/dance4life

This list is only for those who meet the conditions above, not for anyone who has bought a new account recently and has yet to be upgraded. Please do not post in this thread unless you  believe you should be added to this list. I will update it as needed.

Those that are, please confirm the proper URLs and that you still have not been upgraded.

Tang.

324
Customer Support / Re: Can a moderator please remove my feedback
« on: February 08, 2014, 03:45:28 am »
Hi JohnJohnPol,

At this moment in time we're unable to edit/delete feedback, if this changes there will be an announcement made on the forum.

Tang.

325
Customer Support / Re: DoctorClu, incase you did not read this on the Silk Road Discussion Board.
« on: February 08, 2014, 03:42:24 am »
Hi TheWhiteShadow,

Your vendor account will be reinstated soon, I will let DoctorClu know about the mistake.

Tang.

326
Customer Support / Re: Sent BTC from Wallet here to Wallet at AGORA and NOTHING SHOWED UP
« on: February 08, 2014, 12:31:05 am »
It's due to the price of Bitcoin fluctuating, you can keep up to date with the current price of Bitcoin here.

[Clearnet] www.Bitcoinity.com/markets

Tang.

327
Customer Support / Re: It has been a week waiting for VENDOR ACTIVATION............
« on: February 08, 2014, 12:29:38 am »
Hi exoticaonSR.

Vendor accounts will be handled as soon as possible, staff have been extremely busy trying to get everything ready for the launch of the support interface & dispute center.

http://silkroad5v7dywlc.onion/index.php?topic=22969.0

Tang.

328
Customer Support / Re: Item not arrived ,money in escrow what to do?
« on: February 07, 2014, 11:57:07 pm »
Everyone who has funds tied up in escrow I recommend you keep checking this thread over the weekend as it will have updates on when auto-finalize will be enabled.

http://silkroad5v7dywlc.onion/index.php?topic=22969.0

You'll be able to dispute the transactions where your products didn't arrive and receive refunds.

Tang.

329
Customer Support / Re: Sent BTC from Wallet here to Wallet at AGORA and NOTHING SHOWED UP
« on: February 07, 2014, 11:55:01 pm »
You'll need to wait like you did with your first deposit to Agora.

Tang.

330
Customer Support / Re: Request to change my feedback
« on: February 07, 2014, 11:31:23 pm »
Hi fgre43,

You're unable to change/edit feedback at this moment in time.

Tang.

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