I must have read the post wrong, it was a lot to take in and I though they said they had a pgp key associated with the account. All I can say is the admin panel will be implemented soon and when it is these issues will get sorted out. Anyone with btc locked up in an account will be understandably frustrated and pissed off but sending repeated messages to support won't resolve the issue as they have been very clear in that their hands are tied just now and abusing them will not change that.