Very good thread. A good read. Totally agree with both sides! Huh? :) Looking forward to hearing the answer to all of brockeh's questions too.the buyer flipped up and everything JB2 said should be in the buyer's bible. But the vendor is inexcusable on the lack of COMMUNICATION. it can not be stressed enough the importance of it. in this particular circumstance i could see recommending as much as 25% go back to the buyer on the one point of the communication alone, if the particulars are actually as i've understood them from the discussion. by default, in a similar situation, i would recommend the buyer go attempt procreation with themselves, that is, as a "mediator" or member of this, the peanut gallery. as a vendor, i would try to soften the pain with some constructively conveyed condolences, and hope the buyer has the clarity to chalk it up to their own self-education and has the bravery to try again. but i choose how i spend my time and pick my battles. WHEN the buyer is themselves amiable in the situation and comes back again, i usually OFFER a free express ship or to fatten their parcel just to say, "hey you know what i'm in this too and we all tow the line", NOT out of a feeling of guilt. i for one, don't care for the feeling that i'm being extorted over my vendor rep for BTC or product just because someone's butt hurts from a learning experience.When the unexpected happens, it's never black and white and the truth lies somewhere in-between. I for one remember when customers nut up (for one, cuz its rare) and then I hook them up again and again when they come back. ;) what do you think works best psychologically?: "hook me up because you screwed me" or "hook me up because you know i fly straight and will accept responsibility." When something goes wrong, the knee-jerk response usually is you're concerned about only getting you're money back from some individual sour experience, probably then running for the hills. We need to be bigger than our base impulses, people. I for one am here to build relationships and repor with a whole community. The wrong users tend to make the most of a stink, but thats unfortunate because those are the users we should all be least concerned about. good riddance to them. this is not for those who scare or give up easily.Quote from: Kurt Cobain on August 27, 2011, 01:52 pmHi,i am a noob and a little bit confused right now. What is the best thing to do: using a fake or real name and address? in the buyers guide, it says: never use a real name and address.???A. The buyers guide doesn't even make the point that simple. Go read it again. In no way does it say "never".B. The right answer has to do with you. where you live, who you are, what you're getting, how much, your relationships with people, temperature and humidity, the phase of the moon... need i go on?C. There's a real good entire thread on your one question already here on the forums. It might even be sticky if I recall correctly. It should be.There's also lengthy interviews with postal inspectors/carriers/employees, and of course, basically the shared knowledge of people with decades of experience. If I see another message like, "hey i'm sorry i'm a noob but whats the answer to question number 2 in the FAQ?" I.. SWEAR... I'M.... GONNA..... 1. 2. 3. 4. 5..... calmly tell them to go read our actually-not-too-poorly-organized forums.Both sides are guilty of thinking they've just logged into the Walmart/Burger King/Ebay/NewEgg of drugs. This is Silk Road... Of whatever the hell we make it. This ain't "have it yer way" or one-size-fits-all. And you shouldn't expect to be covered by some utopian customer service gods either just because this amazingly awesome and successful site has made a lot of us here feel complacent, lazy, hasty, entitled, etc. I can only imagine what the admins go through. I can't even imagine what they went through back when they first implemented the escrow/resolution system. Man it must have been like running a day-care center.Feedback score, rating, ranking, best-selling, the escrow/feedback/resolution system. These are all very helpful tools and a lot of thought and effort went into them. If you rely exclusively on them and not on your wits, then boy do I have an investment opportunity for you! It's called: Send me your Bitcoin and G.F.Y.S.KUDOS to you AUbuyer for your poise, patience, investigation and diplomacy. You bit off a little more than you could chew that first time and then found it bitter at that. sorry bout yer luck. happens to us all in some way at some point i'm sure.that seller is a douche but i'd probably leave him be, if i were in a similar circumstance, confident that if he keeps up his poor work ethic it will come to bite him. if i place an order and the thing gets to where i told it to go according to the terms in place at the time, then i have no reason to complain. how do i know this guy didn't soon thereafter head out on his two week vacation or life emergency, confident that he had taken care of his last orders on his way out? Sure, a heads up is nice when you're a paranoid and rightly-concerned customer, but he's technically fulfilled his position 100%. i'm sure it's not the case that this guys poor ol' ma keel'd over dead 15 minutes after you placed your order. i'd sure hope we could resolve my mistake when i'm messaging you about it 30 minutes later, but to EXPECT it is unreasonable. (this is my opinion should i be in the buyer's shoes, what i mentioned above about the 25%, that's if i'm in the mediator role, and thus i'm considering this because the prerequisite stink has risen it to my attention, then i have to consider everyone's feelings, blech! hahaha) final verdict, 100% escrow release, a feedback stating that the communication SUCKS ASS along with facts of the communication breakdown and not so much focus on the mishap itself, and a 5 out of 5 if he's updated his listings to be more clear or made adjustments to his procedure like opting out by default. If you still haven't heard back from him and nothing's changed, a 4 out of 5.It would have been nice if he mentioned the sig-conf on the listing and not just his profile, but it is the default with express mail. you can read all about express mail at usps.com. does anyone? probably not. i for one, as a seller, default to always opt out of that signature. the buyer can then opt in. this is all explained on my profile and listing for the better shipping. if someone is hasty and EXPECTS they are getting sig-conf, since they know it to be the usps default, well, the mishap in that case i think is less drastic and leaves me better covered at the resolution center. if you find his listings confusing or could use improvement, and let him know what "you did", (not "what happened to you") then i'm sure you will help yourself and the community as a whole out a lot more than if you end up with a few dollars back and denting a vendor that seems to have done what he advertised, and while new at the game too, could be a great asset to the community if given the opportunity to be taught by his mistakes and not just punished by them.vendor, if you're reading this. you should be OFFERING this customer the world in apology for your terrible communication. but if this guy came at you all guns-a-blazin instead of extending the olive branch and patiently escalating as he claims, we'd love to hear your side of the story! There's usually two or more on every good one!