I have not received a message from either of you. There really is no better way to communicate this than to say that you must back up your credentials. PGP keys are all that can identify us absolutely in this environment and two-factor authentication was designed with this very outcome in mind. We have in the past and will continue to consider individual cases and attempt to go through a verification process but please understand, we are responding to a serious SHTF situation and there is not enough time in the day for the arduous manual verification process. If you both send me a message, encrypted, with all information you can (NOT your current password - this is not visible to even the administrators) that would help us to identify you as the owner of the account, I will do what I can for you. I am moving this to customer support as this is where your requests go. I am also changing the title of this thread from "Re: DON'T BUY FROM ME ON SR2, IM LOCKED OUT OF MY ACCOUNT ADMINTS WONT HELP" to "Locked out of account - lost private key" to more accurately reflect the situation at hand.