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Messages - Stealth

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76





As bitcoinfog sends your deposit in mutiple transactions and SR internally tumbles each transaction, that last transaction may take longer to credit to your account.

Try clicking 'check deposit addresses for new deposits.'










77
Customer Support / Re: Impossible to connect back on my account
« on: February 07, 2014, 08:44:09 pm »
Please create a second account on the market and send a message to support. In the subject line please put: Password Reset

In the message field please put any and all pertinent information to identify you as the owner such as the deposit address you used to fund the account, the amount of btc, any orders, messages, etc.


78
Keep checking the blockchain link Tang provided. When that red 'Unconfirmed Transaction' box turns another color and begins showing confirmations, your coin will appear in your Agora account. No need to click anything.

I recommend while you wait on your coin to read this thread: http://silkroad5v7dywlc.onion/index.php?topic=14555.0 - specifically the section on how bitcoin works and how to understand the blockchain.

79
Customer Support / Re: suppourt needed.
« on: February 07, 2014, 08:37:15 pm »
Please click the 'check deposit addresses for new deposits' button.

80
Customer Support / Re: My order with sugarwand
« on: February 07, 2014, 08:33:58 pm »
Please read Defcon's update: http://silkroad5v7dywlc.onion/index.php?topic=22969.0

Your order will not autofinalize so long as you follow his instructions.

81
Customer Support / Re: I NEED CLARIFICATION ON THE "WEEKEND UPDATE"
« on: February 07, 2014, 08:28:36 pm »
You will have the option to dispute the order during the three day window. So long as you make sure to do this your order will not autofinalize at the end of the three days.

82
Customer Support / Re: Lost Pin! Please help!
« on: February 07, 2014, 08:26:33 pm »
Guys,

Pin resets are handled by sending a PGP signed message to support on the main site requesting a reset. If you have not done this already, do it now and we will take care of you in the order you are in the queue.

83
Customer Support / Re: Impossible to connect back on my account
« on: February 07, 2014, 08:20:27 pm »
Passwords are case-sensitive, please take note of this.

Additionally, did you associate a PGP key with you account?

84
Silk Road Discussion / Re: Need clarification on the "Weekend Update"
« on: February 07, 2014, 07:24:50 pm »
As long as you dispute the transaction during the three day period, your funds will remain in escrow until a resolution is reached.

85
Silk Road Discussion / Re: Community Reality Check
« on: February 07, 2014, 02:39:59 am »
I'm not debating the issues with any of you in this thread. I have apologized and empathized and held hands and patted backs and will continue to do so to those who are respectful and understanding of the state of things.

Everything that has been brought up in this thread is being worked on.


86
Silk Road Discussion / Community Reality Check
« on: February 07, 2014, 02:06:57 am »
This site enables tens of thousands of people to exercise freedoms they would otherwise have no safe way to exercise.

I understand that many of you are less than thrilled with Defcon and his lack of updates to the community in what could be construed as a timely manner. That is no excuse for the absolute ripping that a select few among you give this site and its admin all day every day. Frankly, we, and Defcon, are aware of your malcontent and while I empathize with you, I am going to begin moving the repeated abusive threads to off-topic.

There is a team of people working on this site so that you can have a secure platform on which to conduct business. That team, myself included, are being actively hunted by the FBI, DEA, and many other agencies. Are we compensated? Some of us are, yes, but no amount of money would entice me to take the risks I am taking. I am here because I believe in what this place stands for - that if Bob from Bumfart, Iowa wants to smoke a bowl of weed in the privacy of his own home, he should have the right to do so.

We bust our asses here every single day for you. We don't do it for ourselves.  There will not be daily updates. Repeated questions, particularly those clearly posted to antagonize or push people away, will not remain in this subsection.  Please read very carefully the post from Defcon I have quoted below. It spells out very clearly where he is and what he is focusing on, and he very plainly states he is going to work for 30 days instead of coming here to listen to the few loudmouths among you who cannot be made happy.


UPDATE Jan 17: It's been two and a half weeks since our stressful Christmas incident. The pending wallet system was developed, deployed, then refunded. This caused a huge spike in traffic as the word spread that we are a trustworthy staff. Unfortunately this resulted in a very slow market, near-downtime, and postponed new features while developer time was focused on keeping everything running.

We are going to try something new. For the next thirty days, we will not be communicating exact release dates for anything past the next immediate release. We will keep a public list of the priorities we can safely disclose, and we will post Planned Maintenance notices before launching the completed new features.

When you hear an exact launch date communicated from us, know that our underlying tone will always be "this is when we hope to launch it, if nothing more urgent appears". Unfortunately the past two weeks' target launch dates have been missed due to several very unexpected urgent tasks appearing:


[..]

As of today, Jan 17, there are no known bugs or performance issues which are more pressing than getting the staff's Support platform and the community's Dispute Resolution platform online.

From my perspective I trust that the dev team will be ready soon with both of these, but we will always drop what we are doing if a more urgent issue appears or if downtime is imminent due to performance degradation. Keeping this market secure from hackers/LE, and keeping this market online are our top goals.


[..]

To the loyal among you who speak positively despite the hard times: you make a massive impact our morale. Thank you.

SR1 was not built in a day. SR2 is three months in. We are very excited about what month four is bringing.

For transparency's sake, here's a TL;DR of the action plan recently communicated to our Development Team:
1. Ignore demoralizing forum posts and keep your head down, work.
2. Drop all other tasks if you notice a vulnerability or server downtime. Security+Uptime over all else.
3. Get support system implemented and moving fast, give staff rigidly-audited access to key market admin tools
4. Re-enable Auto-Finalize intelligently, launch Dispute Resolution platform
5. Get outstanding disputes resolved fast with the new support system
6. Work towards finishing in-progress features from the list below

If the server infrastructure continues to stay stable after this week's improvements, expect new features to be implemented much quicker than the past two weeks.


[..]

edited for brevity = stealth

Now that you have read that, read it again, and then one more time - particularly the parts in bold. For those of you who are intelligent an mature enough to understand the circumstances in which we operate - it is you who are the soul of this community and I speak for all of the staff when I say from the bottom of my heart, thank you. We know you these problems are affecting you as well and please understand we are giving you all of the information that we possibly can.

For those of you who continue see fit to make this forum a depressing, demoralizing place - please go do that elsewhere.

Yours in freedom,

Stealth

87
Customer Support / Re: Am I The Only One Who Cant Log In?
« on: February 06, 2014, 08:04:39 am »
OP,

Are you still experiencing this issue?

88
They've all been answered. I answered over 2,000 of them personally. When the resync of the support UI occurrs everyone who sent a message to support will have a response.

89
Silk Road Discussion / Re: Scared as hell to use new site.
« on: February 05, 2014, 12:57:47 pm »
Brucewaynescat,

Your account will be fixed in the order your complaint was received in the queue.

Just checking here - you cancelled your vendor status yourself, right?

90
This was due to you cancelling the vendor bond order, correct?

Just making sure. I'm sorry you are experiencing loss and frustration due to having hit the cancel button on the order your placed to become a vendor.

Have you re-purchased the bond which was refunded to you?

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