Silk Road forums

Support => Customer support => Topic started by: Asal88 on February 28, 2013, 04:37 pm

Title: Can't login
Post by: Asal88 on February 28, 2013, 04:37 pm
I have been on the road for over a year now, but yesterday when going to login it failed.
Just a few hours earlier I was on the site just fine.
Now today despite repeated tries it still won't work.

I see three possibilities:
1. I have forgotton my password - seems unlikely as I used it just an hour or two before the failure.
2. I have been hacked/phised - this is the worst possibilty but I don't see how it could have happened, I use a strong password uniquie to this site, and I always use this url: silkroadvb5piz3r.onion
3. It is simply a bug/technical issue.

Now I know I am pretty much fucked if it is option 2, but can anyone provide any advice or insight, is possibility 3, well possible?
Title: Re: Can't login
Post by: bunnyburt on February 28, 2013, 05:08 pm
What does it say when you try to log in ? Sometimes i will try and login 3 times and it'll keep saying "login failed" then i try again and it'll work. If it's your password wouldn't it say "incorrect username/password" I'm not sure because wrong password has never happened to me.
Title: Re: Can't login
Post by: samesamebutdifferent on March 01, 2013, 07:46 am
You should contact SR support ASAP as given you are not new to SR it does sound like something untoward may have happened. Normally these issues are people forgetting their details or logging onto a phishing site and getting scammed, I hope you have only tried to access SR via the only link you should use?? i.e.

http://silkroadvb5piz3r.onion/

Update here when you know more mate.
Title: Re: Can't login
Post by: SelfSovereignty on March 01, 2013, 01:56 pm
Just FYI, it never says anything other than "login failed."  Or "failure to login."  Or whatever the Hell it says -- there's only one message for all errors, is my point.
Title: Re: Can't login
Post by: Asal88 on March 01, 2013, 04:09 pm
Quote from: samesamebutdifferent on March 01, 2013, 07:46 am
You should contact SR support ASAP as given you are not new to SR it does sound like something untoward may have happened. Normally these issues are people forgetting their details or logging onto a phishing site and getting scammed, I hope you have only tried to access SR via the only link you should use?? i.e.

http://silkroadvb5piz3r.onion/

Update here when you know more mate.

How do I contact them without an account? Should I just make a new one?
Title: Re: Can't login
Post by: samesamebutdifferent on March 01, 2013, 04:36 pm
Yes mate
Title: Re: Can't login
Post by: Asal88 on March 01, 2013, 06:56 pm
Well I have messaged support but have yet to receive a reply. Sucks so bad having a new account with 0 stats when my last stats were ridiculously good, plus as I have some money in a separate wallet and some in the wallet of the unaccessible account I now can't afford my next order as I am something stupid like 0.2 btc off.
Title: Re: Can't login
Post by: samesamebutdifferent on March 02, 2013, 09:15 am
Frustrating I know, hope you get things sorted soon.
Title: Re: Can't login
Post by: Asal88 on March 03, 2013, 10:53 am
After some work I now have regained control of the account :). Thankyou for your advice.
Title: Re: Can't login
Post by: samesamebutdifferent on March 03, 2013, 10:59 am
Fantastic news, I will lock this thread now as resolved.