The truth is that they're overworked. Frankly I don't know how they can do as good a job as they do. They'll get to you, I'm sure. I've never heard a single story of someone getting ripped off by SR. People who use SR, definitely. People preteding to be SR, yes. But actually SR? Not once.Not only is what they're doing illegal, they have to be trustworthy too. Not many people like that about. It sucks, but you just gotta wait.