It's not that cut and dry. I'll just use myself as an example: 0% refunds, 0% autofinalize, and -- well... not a small amount spent, put it that way. I've been buying for 6 months and I've had an issue or two, but came to a perfectly reasonable agreement every time and didn't need to bother anybody at SR.So let's say I order from you, and it doesn't show up. Sure, okay, it happens once out of every few hundred times. Say the next guy orders, he gets it. Great. Guy after orders. He doesn't get it. Well now it's looking more like you, not the mail.Say it happens again. Now they start siding with the buyer because looking at all the stats, it begins to seem like you scammed me (the first no show, I don't mean to be get personal here or anything), and are selectively scamming as you go along as part of your business plan. They take all these things into account when the evidence is there. You can't just say "if it doesn't show up, fuck you, I get paid." That's what escrow's for, mate -- to make that decision for both you AND me, as it were.