Quote from: PhilipJFry on November 24, 2012, 07:43 pmFor the calculation of the refund rate not the number of transactions is essential but the size of the orders. Quite logical, because otherwise a refund of 1$ and another one of 1000$ would both result in the same refund rate, which would be nonsense.The refund rate also takes into account how recent a refund was. Newer refunds are counted with a higher weight than older ones.Concerning the BTC 20 you are missing in your refund, if the item you bought was hedged, SR gets 4% commission of its value. When you are refunded a hedged item, you would get these 4% less.That's incredibly useful information, thank you. Some how I've received every package I've ordered and have never had to go through resolution -- had no idea it worked like that. Wouldn't a hedged listing use the bitcoin price at the time of refund to determine how much to refund though? ... though, no, that doesn't make any sense. The coins are already in escrow, the value of them shouldn't enter in to it.