Silk Road forums

Support => Customer support => Topic started by: juliez on June 05, 2013, 06:55 pm

Title: [SOLVED] Vendor Kicked off SR but already maked by order as "in transit" when
Post by: juliez on June 05, 2013, 06:55 pm

Vendor Exotica was taken off SR I guess for whatever reason. he has messaged me that he has my order ready but can't send now (even though he marked it in transit). How can I cancel? He offered to send to me another way if I prepay but since I dont know what he was kicked off for, that's an issue. How can I cancel if he doesn't or cannot?

Title: Re: Vendor Kicked off SR but already maked by order as "in transit" when it's not
Post by: scout on June 05, 2013, 06:59 pm

Quote from: juliez on June 05, 2013, 06:55 pm

Vendor Exotica was taken off SR I guess for whatever reason. he has messaged me that he has my order ready but can't send now (even though he marked it in transit). How can I cancel? He offered to send to me another way if I prepay but since I dont know what he was kicked off for, that's an issue. How can I cancel if he doesn't or cannot?

Since it seems he has been banned, I would encourage you NOT to pursue this order outside of SR's escrow system.  Since you are presumably still in escrow, just stay there (do not finalize your order!) and when the "resolve" link becomes available, use it to take your order to the Resolution Center and request a refund.  Since the vendor has been banned for scamming, receiving a refund will NOT negatively affect your buyer stats.