Silk Road forums
Discussion => Newbie discussion => Topic started by: alexcutter on May 14, 2013, 09:26 pm
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Hi all,
SF was working fine earlier this morning, until I was "disconnected".
I tried to reconnect several times without success. I noticed that the Tor update icon was flashing, and updated.
Still no luck logging in. I tried on my other computer (both are Macs running latest OS and latest Tor). No luck.
I tried creating a new SR account, and have been able to log in successfully.
I'm assuming someone figured out my passphrase, switched it out, and has locked my out of my account. Is that a fair assumption to make?
If so, do I have any recourse?
thx in advance.
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If that is the case, you will need to start a new account and message SR Support from that new account. Let them know that you're locked out of your account, and they will help get the password reset. It would also help to provide them as much info as you can to help prove that the account in question does indeed belong to you. (I think they may ask for the BTC address you used for your last deposit.)
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My account was just hacked last week. The crooks canceled all my pending orders, hacked my PIN number and stole my BTC. Sorry this happened to you also. I tried to warn the community but no one would believe me :-\
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My account was just hacked last week. The crooks canceled all my pending orders, hacked my PIN number and stole my BTC. Sorry this happened to you also. I tried to warn the community but no one would believe me :-\
People questioned your story because you claimed never to have logged into a phishing site, to have had a strong password and PIN, and yet to have had someone successfully crack BOTH your password AND your PIN. This is highly unlikely unless your password and PIN were weak, or unless your computer is compromised with a keylogger or something.
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If that is the case, you will need to start a new account and message SR Support from that new account. Let them know that you're locked out of your account, and they will help get the password reset. It would also help to provide them as much info as you can to help prove that the account in question does indeed belong to you. (I think they may ask for the BTC address you used for your last deposit.)
Hi Scout -- the SR thread at reddit suggested I PM you regarding a passphrase reset, but I just sent off a request to support before I saw your reply here. I gave them my former account name, and the balance I had the last time I was able to log in.
I purchased my BitCoins through CoinXchange -- is that something I should send along to support in a separate message, or just wait until I hear back from them and provide that info?
Thanks in advance.
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SR is secure, only way you got hacked is if you were not looking after your own account.
You should rein-format your computer, you might have a keylogger.
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Hi all,
SF was working fine earlier this morning, until I was "disconnected".
I tried to reconnect several times without success. I noticed that the Tor update icon was flashing, and updated.
Still no luck logging in. I tried on my other computer (both are Macs running latest OS and latest Tor). No luck.
I tried creating a new SR account, and have been able to log in successfully.
I'm assuming someone figured out my passphrase, switched it out, and has locked my out of my account. Is that a fair assumption to make?
If so, do I have any recourse?
thx in advance.
I'm not so sure your account was compromised. It think it more has to do with the Tor update on the Mac.
I also use a Mac and have had the same problem. Try logging in with your old Tor. If you can get into your account, you'll know for sure
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If that is the case, you will need to start a new account and message SR Support from that new account. Let them know that you're locked out of your account, and they will help get the password reset. It would also help to provide them as much info as you can to help prove that the account in question does indeed belong to you. (I think they may ask for the BTC address you used for your last deposit.)
Hi Scout -- the SR thread at reddit suggested I PM you regarding a passphrase reset, but I just sent off a request to support before I saw your reply here. I gave them my former account name, and the balance I had the last time I was able to log in.
I purchased my BitCoins through CoinXchange -- is that something I should send along to support in a separate message, or just wait until I hear back from them and provide that info?
Thanks in advance.
(waving HI at the redditors!)
Anyway, I think probably your best bet would be to wait until you hear back - it could be that you provided enough information already, or they might have some more specific info in mind. Just don't forget that there's a backlog on support requests right now, so it could take longer than usual to hear back. I can't actually do anything about it from my end here in the forums, but I know SR Support WILL help you regain access.
If you want, you could start a new thread about this in the Customer Support subforum - that way, we (me and the other mods) can keep an eye on it if you have any other questions, or at least to be able to follow it so we know you've gotten back into your account.
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Hi all,
SF was working fine earlier this morning, until I was "disconnected".
I tried to reconnect several times without success. I noticed that the Tor update icon was flashing, and updated.
Still no luck logging in. I tried on my other computer (both are Macs running latest OS and latest Tor). No luck.
I tried creating a new SR account, and have been able to log in successfully.
I'm assuming someone figured out my passphrase, switched it out, and has locked my out of my account. Is that a fair assumption to make?
If so, do I have any recourse?
thx in advance.
I'm not so sure your account was compromised. It think it more has to do with the Tor update on the Mac.
I also use a Mac and have had the same problem. Try logging in with your old Tor. If you can get into your account, you'll know for sure
Thanks for the try, but I reverted back to the April 6 version with no luck.
Per scout's suggestion, I'll wait to hear back from support.
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It shouldn't be the Tor Browser Bundle update - mine is updated and running fine, no login issues.