Silk Road forums
Discussion => Silk Road discussion => Topic started by: Dread Pirate Roberts on May 14, 2013, 04:42 pm
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Working to overcome the DoS attack, and focusing our efforts on keeping the site open and operating smoothly has left the support system a bit backed up. Customer support messages are up to 4 days old, and resolutions awaiting a decision from an admin are up to 12 days old. We are doing our best to get this back under control while keeping focus on defense and site availability.
I appreciate your patience as we get caught up :)
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I've got 6 days left til mines auto finalises am I better resolving it now just incase?
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Working to overcome the DoS attack, and focusing our efforts on keeping the site open and operating smoothly has left the support system a bit backed up. Customer support messages are up to 4 days old, and resolutions awaiting a decision from an admin are up to 12 days old. We are doing our best to get this back under control while keeping focus on defense and site availability.
I appreciate your patience as we get caught up :)
Thanks for the update, DPR. :)
I've got 6 days left til mines auto finalises am I better resolving it now just incase?
Please see the SR Wiki here:
http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#My_order_hasn.27t_arrived_or_it.27s_not_what_I_expected.
Libertas
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Thanks for the update!
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Thank you sir...
Delays are a lot better than any down time..
And the site seems to be running pretty fucking well for me these days.. Keep up the great work..
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I am VERY grateful for SR being up and fast.
Thank you for the hard work and the updates.
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thank you for all the hard work you guys do in keeping this site alive.
+1
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Thanks for the update. I was starting to wonder.
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keep up the good wrk
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Thanks DPR keep up the good work; you are a gentleman and a scholar.
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Thank you sir...
Delays are a lot better than any down time..
Very well said my friend, now we can all start making a bit of cash again thanks to DPR's hard work and by the sound's of things his fucking mad computer skillz haha.
Cheers DPR I dunno what I would do with my spare time if I didn't have this site... Facebook? Hmm.... I think not lol
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Thanks for the update, and great work keeping the site running smooth!
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way better than it was :] i just hope i can get to my order screen tonight so i can get these people their stuff!! :]
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Are we having issues again? :(
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Are we having issues again? :(
? I'm signed in on SR and things are working fine for me ....
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This is weird and I wonder how exactly they are able to DOS an .onion site for which you do not know an IP.
I'm thinking they have a TOR botnet and are doing TCP packet flood through that.
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It is working for me now
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:-X [REDACTED]
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My hero!
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What support delays?
fine on my end as usual :P
GOOD JOB SR !! keep fighting the good fight <3
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There is a delay with SR Support, but my main issue is the lack of support from SR Support. I made a purchase from a vendor in escrow. The vendor marked the item in transit and then messaged me saying he would ship when I finalized. I responded to cancel my order if it can't be done in escrow. The vendor has been outed as a scammer and his account has been suspended. I messaged SR Support with these details and asked to have my order cancelled. The response was that the vendor's account has been suspended and they are currently working with the vendor. I guess since BTC's are rising, there is no incentive to cancel since it becomes a loan they can make interest on. It's a shame to see such indifference on SR Support's end. Guess they want to wait until I can cancel so they get the fee plus the interest on my hedged BTC's.
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There is a delay with SR Support, but my main issue is the lack of support from SR Support. I made a purchase from a vendor in escrow. The vendor marked the item in transit and then messaged me saying he would ship when I finalized. I responded to cancel my order if it can't be done in escrow. The vendor has been outed as a scammer and his account has been suspended. I messaged SR Support with these details and asked to have my order cancelled. The response was that the vendor's account has been suspended and they are currently working with the vendor. I guess since BTC's are rising, there is no incentive to cancel since it becomes a loan they can make interest on. It's a shame to see such indifference on SR Support's end. Guess they want to wait until I can cancel so they get the fee plus the interest on my hedged BTC's.
Hi cabbagehead,
The process that must take place in such cases has been mentioned all over the forums recently; SR Support do NOT cancel orders. You must put the order into resolution when the option becomes available to you and request a full refund. Any refund given under circumstances where a vendor has been suspended will not affect your refund rate.
As you can see, there is full protection for buyers in cases such as this when they stay in escrow.
Libertas
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Cheers as always to the SR staff!! Keep it up!
Must say the process for banning/suspending a vendor should be updated to also cancel/refund all the open orders. When a vendor is banned for scamming and customer has an open order marked 'in-transit' and they are banned, customer must message SR support requesting the cancel which takes time (days) and puts more strain on support.
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Cheers as always to the SR staff!! Keep it up!
Must say the process for banning/suspending a vendor should be updated to also cancel/refund all the open orders. When a vendor is banned for scamming and customer has an open order marked 'in-transit' and they are banned, customer must message SR support requesting the cancel which takes time (days) and puts more strain on support.
Hi flwrchlds9,
You can read more about the reasons why all open orders cannot be cancelled / refunded immediately when a vendor is initially suspended here:
http://dkn255hz262ypmii.onion/index.php?topic=161336.msg1143856#msg1143856
Libertas
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There is a delay with SR Support, but my main issue is the lack of support from SR Support. I made a purchase from a vendor in escrow. The vendor marked the item in transit and then messaged me saying he would ship when I finalized. I responded to cancel my order if it can't be done in escrow. The vendor has been outed as a scammer and his account has been suspended. I messaged SR Support with these details and asked to have my order cancelled. The response was that the vendor's account has been suspended and they are currently working with the vendor. I guess since BTC's are rising, there is no incentive to cancel since it becomes a loan they can make interest on. It's a shame to see such indifference on SR Support's end. Guess they want to wait until I can cancel so they get the fee plus the interest on my hedged BTC's.
As Libertas stated SR support do not cancel orders, all claims need to be investigated and that is the job of the resolutions staff which is why you should refer all resolution matters to the resolution center. It has absolutely nothing to do with indifference or some weak attempt at trying to scrap together a few extra BTC from buyers.
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Hi flwrchlds9,
You can read more about the reasons why all open orders cannot be cancelled / refunded immediately when a vendor is initially suspended here:
http://dkn255hz262ypmii.onion/index.php?topic=161336.msg1143856#msg1143856
Libertas
Hey Libertas -
Yes that is all understood. We speak of when a vendor is banned and removed for obvious or concrete scamming, when they are demoted back to a regular user account and there is no question of the scamming. This is mostly the FE scam, but in those FE scams many times high stat buyers are allowed to stay in escrow to keep up the scam a bit longer. Then the vendor is removed and pending in-escrow orders are in limbo.
This is likely a rare scenario, but has happened to a few buyers we know, luckily nobody we know FE's ;)