Silk Road forums

Support => Customer support => Topic started by: Drumblue91 on May 13, 2013, 10:09 pm

Title: Locked out with a correct pin?
Post by: Drumblue91 on May 13, 2013, 10:09 pm
I just tried to buy for the first time but on entering my pin i got a message saying it was wrong, i tried again and then tried my previous pin which didn't work either. At this point i went into the account settings and changed to a new pin I then logged back in using the new password i had set up and entered the new pin -I'm pretty much 100% certain that i entered it correctly but it didn't work.  After that I was locked out of the account for 72 hours. Could this be due to an error or am I going crazy here?
Title: Re: Locked out with a correct pin?
Post by: Libertas on May 13, 2013, 10:54 pm
Quote from: Drumblue91 on May 13, 2013, 10:09 pm
I just tried to buy for the first time but on entering my pin i got a message saying it was wrong, i tried again and then tried my previous pin which didn't work either. At this point i went into the account settings and changed to a new pin I then logged back in using the new password i had set up and entered the new pin -I'm pretty much 100% certain that i entered it correctly but it didn't work.  After that I was locked out of the account for 72 hours. Could this be due to an error or am I going crazy here?

Hi Drumblue91,

Please see here:
http://dkn255hz262ypmii.onion/wiki/index.php?title=PIN

Quote
PIN

When you register an account on Silk Road, you must create a PIN. Your PIN is in addition to your login passphrase and is required when making a purchase, transferring funds, withdrawing funds, and when making important updates.

If you forget your PIN, you will have 5 chances to enter it correctly before it is locked. After your 5th unsuccessful try, you will be redirected to the homepage where you will be shown a message with the time remaining before you can unlock your PIN. After waiting for the allotted time, that message will turn into a link to a page where you can create a new PIN.

If you see this message, but you have not used your 5 PIN entry attempts, it could mean that someone else has gained access to your account and is trying to reset your PIN. If this is the case, you should change your password asap and change your PIN once the wait time is over.

Libertas
Title: Re: Locked out with a correct pin?
Post by: scout on May 13, 2013, 11:01 pm
Locking this thread as Libertas provided good instruction on this issue.