Silk Road forums
Support => Customer support => Topic started by: gunitbot6 on May 13, 2013, 12:33 am
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It has been 18 days since my order has been in transit, its in the resolution center now and sais due in 3 days. here is the tx # 4dd08e1767. What happens if i don't receive the package in 3 days, will it auto finalize? what should i do, this is new to me. Thank you
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It has been 18 days since my order has been in transit, its in the resolution center now and sais due in 3 days. here is the tx # 4dd08e1767. What happens if i don't receive the package in 3 days, will it auto finalize? what should i do, this is new to me. Thank you
If you took it to resolution and then did nothing further, yes, it would autofinalize once the time runs out and funds would be released to the vendor. Don't let this happen!
This may also help:
How are resolutions decided
If you cannot agree on a resolution, a Silk Road admin with review your case and choose a fair resolution. The reviewer carefully weighs the evidence and statements provided and the relative reputations of the parties involved. If one party does not propose any resolution by the due date, the most recent resolution provided by the present party will always be chosen. In this case, any refund granted will not be counted for buyer refund statistics.
My recommendation would be to post in the resolution center as soon as possible and let the resolution team know that you have not received anything. At this point, you may want to consider requesting a refund while there.
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what is the resolution center? it has been three days since i messaged the vendor with no response.
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what is the resolution center? it has been three days since i messaged the vendor with no response.
In your initial post here you said:
its in the resolution center now and sais due in 3 days.
So now I'm confused -- you said it was in the resolution center, but then you ask what the resolution center is. When you go to your order page, is there a link there for "resolve"? You can click on "resolve" to send the order to the resolution center.
Once it's in the resolution center, if you believe the vendor is legit and that it's just taking extra time, you can apply for an extension on the finalization. If, on the other hand, you don't think it's on its way, you can ask in the resolution center for a refund and admin will look into the case and make a decision based on whatever facts you present.