Silk Road forums
Support => Feature requests => Topic started by: SuperTrips on May 08, 2013, 11:39 pm
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Users have the ability to edit their feedback up to 3 months ago, I feel like this should be maybe a week, up to two. Then just remove their edit button.
I still get extorted way too much by people who are perfectly happy, then suddenly start demanding discounts, more product, etc. "or else they will edit all their feedback to 1/5"
Since SR Staff won't do anything about feedback, I have to give in to these people all the time, or suffer a shit load of 1/5's, which hurt a lot even on small listings.
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The reverse is also true though, and if the timeframe were decreased to a week, it'd be incredibly easy for a scammer to keep the buyer believing that there might be hope for that amount of time.
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Well I would be fine with 14 to 20 days or something? Not even considering Finalizing Early because that's frowned upon anyway. I'm pretty sure a scamming vendor wouldn't last long on a place like silkroad either.
I just get a lot of regular coke and heroin users, who get their daily dosage from me, and who can easily fly off the handle and start making crazy demands by extorting you just because they feel their anonymous and untouchable meanwhile they're handing out their personal details on the internet to get narcotics in the mail.
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30 days is plenty. 90 days is obscene and pointless.
Better yet break it down:
1. Post finalization, 14 days editable.
2. Post resolution outcome, 7 days editable.
Exactly why would a buyer need to change their feedback 14 days after they received and finalized their order? What viable scenario is out there that makes such a long edit period necessary?
If a buyer really needs to edit feedback more than 14 days after finalizing, it should only be allowed with SR Staff approval.
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this is a very interesting pov brought up by supertrips and quite understandable
I think the "answer" is that 'scores out of /5' cannot be changed, but the comments can be.
This way, no scammer can threaten the vendors rating 8) ... which was done on finalization, and hence should not be "allowed" to be changed, for the reasons ST's cites .
Although, ideally one should do their research in the forum, unfortunately many noobs dont go to the forums until they fuck up ::)
Sadly, noobs especially, dont really understand the best way to go about using TSR, until they've spent some time on the forums, something I guess quite a few buyers dont do
Also, many folks dont realize they can write a lengthy comment in that little box, and so they dont,
and many folks dont know that they can edit their posts, so they dont.
it shits me the amount of people who "FE for trusted vendor, promise to edit review on delivery" . . . So they need the time to learn, and possibly edit a review
Bottom line, ratings should not be able to be changed but comments can . . . I think that would work :D
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While we shouldn't FE, SR doesn't enforce that rule in any way, so vendors who demand FE could definitely use this to their advantage.
I've waited 31 days for a package before (31 BUSINESS days too, not counting Saturdays and Sundays because the mail doesn't run here on those days) back when I was new here, and I was not happy about it, but it was for some prime WoW from themunchies so I was patient.
In that case, I was way past finalization, because of my noobness I'd let it autofinalize, and had to wait for it's arrival to leave feedback. Once it arrived I left some feedback about the shipping and packaging, but I wasn't able to trip until a week or two after that, so then went in and added those results to my feedback.
I feel for vendors that get scammed, I really do, but you have the guys address - I'd just remind them of that and say, if you don't have a legitimate love letter from customs, then sorry, no refund. I'm not saying threaten them with releasing their docs publicly, but more threatening their person - or threaten to send them some badly packaged coke that WILL get picked up by customs.
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but you have the guys address - I'd just remind them of that and say, if you don't have a legitimate love letter from customs, then sorry, no refund. I'm not saying threaten them with releasing their docs publicly, but more threatening their person - or threaten to send them some badly packaged coke that WILL get picked up by customs.
Class act :)
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The reverse is also true though, and if the timeframe were decreased to a week, it'd be incredibly easy for a scammer to keep the buyer believing that there might be hope for that amount of time.
This is true for when users decide to FE for whatever reason; however, putting a timeframe on feedback would work in the favour of vendors in protecting them from malicious users, and would also promote the use of Silk Road's escrow system and resolution centre to solve problems. As the site in general doesn't encourage finalising early, wouldn't it make more sense to implement this feature?
Just my two pennies on the matter...
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Why not just copy Atlantis?
On Atlantis feedback is not forced, but once it is left, it is final. Vendors can also leave feedback for buyers.
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but you have the guys address - I'd just remind them of that and say, if you don't have a legitimate love letter from customs, then sorry, no refund. I'm not saying threaten them with releasing their docs publicly, but more threatening their person - or threaten to send them some badly packaged coke that WILL get picked up by customs.
Class act :)
To be fair ST, I would not endorse doing that to anyone unless they were hardcore trying to blackmail you.
MOST of these feedback blackmailers you can probably just delete their message and ignore them, as they likely won't make much of a difference to your score. If someone has a legitimate beef, by all means give them a refund or reship - but if you've sent a package to the same guy 3 times, and all three times he has an "issue," and the vendor roundtable shows he's been asking other vendors to reimburse lost or bunk items, he probably deserves to have a little fear put in 'em.
Oooooh! Buyer feedback. That would be a great idea Nanpa2001!
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I vaguely hinted at that, ProudCannabian, and was almost banned from SR by DPR. Ao definitely do not do that ever. Don't even talk about it.
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Valid point S/T makes as we've had transactions completed successfully and changes were made for no apparent reason weeks later.
Best practice should be when you finalize that's it...leaving no window to flip flop & if you F/E shame on you stick with your initial comment.
That's been a stone in our shoe too regarding the feedback process on SR
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dont be a shady vendor and you wont have to worry
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Yeah because scamming or extorting buyers like I just explained, only exist in fairy tales.
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Hey STs is there any 'patterns' or indications a customer is going to try and scam you? I cant imagine there is!
Do the scammers have a common methods of trying to rip you off? It would be most interesting to hear of your experience with this stuff
cheers bro
m m m motek
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Wow SuperTrips I cant believe that some buyers actually try to pull that shit off!! and you say there happy regular customers that all of a sudden try to extort stuff off you. Thats a Fuckin Scumbag move. Cant you just refuse to sell to them again and publicly shame them on the forums (there SR Buyer user name) I know you vendors have a round table and I hear there is a list of Buyers who conduct bad buiseness. Im not sure if this is against the rules.
Is there a report buyer link like we have for reporting a vendor?
Im surprised that people pull that shit.
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I'm a new vendor here but everybody I have talked to who has also vended has said the same thing about being blackmailed by buyers. Sure no buyer can rip a vendor off for tens of thousands of dollars but a little bit here and there can really add up for a new vendor. The feedback system is obviously necessary for buyers to choose who to do business with but it can be easily used for blackmail. Not to mention the "non-arrivals" that never seem to happen on tracked packages.
I think the solution ST suggested is reasonable, maybe make it like two weeks or so. It wouldn't be perfect by any means but an improvement nonetheless.
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think it sould be lock for user to edit after 2 weeks. that sould give more time then needed to try it and come back up to talk to the vendor. been getting more a more people who order like 1mo+ ago saying if i don't refund there order or resend there edit there feedback. it not in those words but it come down to that.
dont like how it getting to the point where if you dont pay these people off your # of orders will go down, and i think this will just keep happening more and more.
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I FE'd once two years ago, and it's still not here. There's still hope - he said he sent it, but with the holidays and weather it could still be here Monday. Then i can change my feedback - it still says "FE'd will update" so i have to keep to that promise.
So i vote for forever changing fb, in fact, i vote for 2 buyers to be allowed to buy 4 items each and have a game of chess in their feedback.
There, that's my idea, chess.
Best i've heard so far is keep score, allow textual changes. - Possibly with an added It really is time to allow a line or two for vendors to explain why/what/when, but then threats beget threats.