Silk Road forums

Support => Bug reports => Topic started by: chemdog on May 05, 2013, 03:53 pm

Title: Not a repeat: Sorry, an error was encountered.
Post by: chemdog on May 05, 2013, 03:53 pm
Hello

Have been prepping a few listings up on our vendors page over the last couple of hours.

At the start of my work, every time I submitted a new item, I would get an error page stating:

"Sorry, an error was encountered.

We could not process your request. (ext)"

Going back to the Listed Items page would then show the item as not having been successfully listed. Repeating the process again (sometimes twice) would get things added to my listings.

Eventually I think we got a server restart or somesuch, as I got logged out. The login speed dropped compared to the current connection speed, so I'm guessing all users were booted and then barged our way through the doors of the login screen slowing it down.

I digress.

The situation is somewhat resolved. I still get the above error page upon posting a listing, but at least the listing does actually get added.

The above info may help some whilst it is tweaked into behaving. :-)

Much love to all.
Title: Re: Not a repeat: Sorry, an error was encountered.
Post by: Libertas on May 05, 2013, 04:27 pm
Hello

Have been prepping a few listings up on our vendors page over the last couple of hours.

At the start of my work, every time I submitted a new item, I would get an error page stating:

"Sorry, an error was encountered.

We could not process your request. (ext)"

Going back to the Listed Items page would then show the item as not having been successfully listed. Repeating the process again (sometimes twice) would get things added to my listings.

Eventually I think we got a server restart or somesuch, as I got logged out. The login speed dropped compared to the current connection speed, so I'm guessing all users were booted and then barged our way through the doors of the login screen slowing it down.

I digress.

The situation is somewhat resolved. I still get the above error page upon posting a listing, but at least the listing does actually get added.

The above info may help some whilst it is tweaked into behaving. :-)

Much love to all.

Hi chemdog,

I was under the impression that this error had been resolved already as it was being worked on; obviously it is still occurring in one or two places, but rest assured it will be dealt with.

Thanks for the detailed explanation, I'm sure it will help! :)

Libertas
Title: Re: Not a repeat: Sorry, an error was encountered.
Post by: chemdog on May 05, 2013, 05:01 pm
You are very welcome - +1 to you sir.
Title: Re: Not a repeat: Sorry, an error was encountered.
Post by: scout on May 05, 2013, 08:45 pm
I'll make sure DPR knows this is still an issue.  Thanks for reporting it!