Silk Road forums

Support => Customer support => Topic started by: StateOfEuphoria on April 18, 2013, 03:52 pm

Title: (april 18) Lost 50% of finalized order due to BTC Price Glitch
Post by: StateOfEuphoria on April 18, 2013, 03:52 pm
About 2 hours ago now, one of my customers finalized a $450 order which was about 4.6 BTC at the time.

It was very strange, my balance showed $425 (after fee's) the second it was finalized. Then, I went to my homepage, and my balance said $190~.

I checked this out immediately, and it appears I only received 2.09 BTC (the customer actually informed me that he noticed the SR BTC Price suddenly rise to $195~ per BTC for 5 minutes or so -- aka a glitch..)

So, I'm out 2.3~ BTC (after fee's). I contacted SR Vendor Support, and I can assume they will eventually (may take days) get back to me.. Is there nothing that can be done by posting this here?

If not, perhaps someone could advise me on what to expect? I mean, the SR Team could easily check to verify that I only received 2.09 BTC for a 4.6 BTC transaction as I'm clearly able to view this in my transaction history.


Oh yeah, I forgot to mention, I DO HEDGE MY ORDERS. Weird, huh?
Title: Re: (april 18) Lost 50% of finalized order due to BTC Price Glitch
Post by: nanpa2001 on April 18, 2013, 04:58 pm
It happened precisely because your listings were hedged, and there was a bug with the price.

Seems to be happening a lot lately. Hopefully SR admin will make you whole.
Title: Re: (april 18) Lost 50% of finalized order due to BTC Price Glitch
Post by: scout on April 18, 2013, 05:01 pm
Definitely send a message to Vendor Support over on SR itself.  I'll send inigo and DPR a PM right now as well.  Here is a link to contact Vendor Support on the main site:

http://silkroadvb5piz3r.onion/messages/send_message/8fe7b43324
Title: Re: (april 18) Lost 50% of finalized order due to BTC Price Glitch
Post by: StateOfEuphoria on April 18, 2013, 05:59 pm
Scout, I will greatly appreciate that. I hope I get the 2.3~ BTC back. It really does count. (This order made me loose money if not).

Should I un-Hedge my escrow in the mean time?
Title: Re: (april 18) Lost 50% of finalized order due to BTC Price Glitch
Post by: scout on April 18, 2013, 08:22 pm
I'm not sure what to recommend in the meantime -- is the issue still occurring for people?  Did you send a message to Vendor Support?  I did pass the info on to both DPR and inigo, so I hope for your case that they are able to look into it and help you out.  Definitely open a line of communication with Vendor Support as well.
Title: Re: (april 18) Lost 50% of finalized order due to BTC Price Glitch
Post by: StateOfEuphoria on April 19, 2013, 12:47 am
I haven't had any luck yet. No responses from the SR Vendor support (I messaged them as soon as you recommended it).

I'm sure theyre busy though. I will update the thread if anything happens.

Also Scout, I haven't heard of any other Vendors having this problem.. I did ask around. It was only 3-5 minutes that the BTC price doubled up on SR - and I was unfortunatly "the lucky one". I'm sure within these very few minutes that this happened to at least one or more other Vendors.. Just haven't seen anyone else publicly announce this happening yet.
Title: Re: (april 18) Lost 50% of finalized order due to BTC Price Glitch
Post by: StateOfEuphoria on April 20, 2013, 03:01 am
Thankfully DPR has pmed me and shortly after refunded the BTC:)

I actually ended up with $60 extra due to BTC price increase.

Lock this topic please!
Title: Re: (april 18) Lost 50% of finalized order due to BTC Price Glitch
Post by: samesamebutdifferent on April 20, 2013, 08:52 am
Glad to hear it mate, as requested thread locked.