Silk Road forums

Support => Customer support => Topic started by: bifidus on April 08, 2013, 07:53 am

Title: Can't cancel an order
Post by: bifidus on April 08, 2013, 07:53 am

Hi there,

I have tried to cancel an order I passed few days ago and despit the fact the cancel option is unlock nothing happen when I click on it. It just send me on my order page again and if I click another time, it brings me to my account page with the following message:
"Error. Please log out, log back in and try again."

So I sent a message to the seller to ask him to cancel my order but he was not online the past 4 days...

Do you have an idea how to fix this issue ?

Title: Re: Can't cancel an order
Post by: scout on April 08, 2013, 07:55 am

Trying restarting Tor.

If that doesn't change anything, then get in touch with SR Support on the main site.

Title: Re: Can't cancel an order
Post by: bifidus on April 08, 2013, 09:22 am

Yes I tried to restart Tor, log out from SR, restart etc... but nothing works.

I just sent a message to the SR support. Will update as soon as I get a reply.

Thanks for your help.

Title: Re: Can't cancel an order
Post by: calico on April 08, 2013, 07:52 pm

I have this same issue, and also sent a message to SR support.

Title: Re: Can't cancel an order
Post by: samesamebutdifferent on April 08, 2013, 08:16 pm

Please report back here when you have the issue resolved.

Title: Re: Can't cancel an order
Post by: bifidus on April 09, 2013, 02:21 pm

It seems the problem has been solved by the SR support team.
No problem to cancel now. Good job !

Title: Re: Can't cancel an order
Post by: samesamebutdifferent on April 09, 2013, 07:43 pm

Glad to hear it mate.

Thread locked as resolved.