Silk Road forums

Support => Customer support => Topic started by: guesswhostalking1 on April 04, 2013, 01:01 am

Title: cant seem to login to old account
Post by: guesswhostalking1 on April 04, 2013, 01:01 am
im 99% sure ive got both the password and PIN right, but cant seem to be able to login with either
the account is atleast 12 months old if that matters
can someone help?
Title: Re: cant seem to login to old account
Post by: scout on April 04, 2013, 01:07 am
Is it giving you an error when you attempt to login or anything?
Title: Re: cant seem to login to old account
Post by: guesswhostalking1 on April 04, 2013, 01:12 am
it just says login failed, please try again
Title: Re: cant seem to login to old account
Post by: scout on April 04, 2013, 01:32 am
I had this problem with my own account last time there was maintenance as well.  You'll have to create a new account over on SR and then send a message to SR Support to get them to reset your password.
Title: Re: cant seem to login to old account
Post by: guesswhostalking1 on April 04, 2013, 01:54 am
ok ill do that
thanks so much for your help
Title: Re: cant seem to login to old account
Post by: scout on April 04, 2013, 01:55 am
No problem!  I hope you are able to get it taken care of!  They were able to get mine reset in about 24 hours.  Good luck! :)