Silk Road forums

Support => Customer support => Topic started by: killaboots on March 24, 2013, 05:08 am

Title: Shows "orders 1", order dissappeared from list, money still in escrow
Post by: killaboots on March 24, 2013, 05:08 am

Recently one of the items had disappeared from the listing after I ordered it, with an update that he has none of those items left and is looking to restock or something along those lines.

This was 3 days ago.

I sent him a message asking if I needed to cancel my order but no reply for 2 days, even though he had been online much more recently.

I check my orders which says "orders 1" up the top.

But when I click on it, no orders appear in the list and I cannot cancel even if I wanted to, however there is money still sitting in escrow.

I need to know if I can still get my money out of escrow if I have to cancel.

Thanks

EDIT:

Just to clarify, its that the order has dissapeared from MY orders page (not his listing) so I could not finalize/cancel even if I wanted to.

Title: Re: Shows "orders 1", order dissappeared from list, money still in escrow
Post by: smokeninja on March 24, 2013, 05:13 am

I'm having the same problem.  I don't want to cancel, I just want to make sure it's fixed

Title: Re: Shows "orders 1", order dissappeared from list, money still in escrow
Post by: OjK8lLPmX on March 24, 2013, 07:58 am

same here.

Title: Re: Shows "orders 1", order dissappeared from list, money still in escrow
Post by: scout on March 24, 2013, 08:06 am

This problem was reported several hours ago.  Hang tight - I'm sure they'll get it fixed soon.

Title: Re: Shows "orders 1", order dissappeared from list, money still in escrow
Post by: oskar0108 on March 24, 2013, 09:22 am

I'm not too known with the system yet, but you could possibly view your order at /account/account_history
I don't know if you could manage the order from that place (i.e. cancel/finalize), however.

Title: Re: Shows "orders 1", order dissappeared from list, money still in escrow
Post by: 2pacHasReturned on March 24, 2013, 10:23 am

It appears to be fixed now for me. Orders are showing up on the order page.

Title: Re: Shows "orders 1", order dissappeared from list, money still in escrow
Post by: scout on March 24, 2013, 09:43 pm

Locking this thread since it has been resolved.  :)