Silk Road forums

Support => Customer support => Topic started by: Bones Jones on March 24, 2013, 05:48 am

Title: Orders made, money taken from account, but orders not appear on 'Orders' page
Post by: Bones Jones on March 24, 2013, 05:48 am

So, my last two orders made yesterday the 23rd of March seemed to go fine

Money was taken from my account and I'm sure I looked at them on my orders page, today I log in and while at the top left
of the main page next to the silk road log I can see 'orders (3)'

When I go to the orders page, only one order i made a few days ago is showing up

When i check the account history the transactions are clearly there from yesterday

I'm figuring this is a glitch, but I wonder if the vendors got the orders or not, and how do I have the option to finalize or resolve when i cannot see the orders on the orders page?

Any help appreciated

Cheers

Title: Re: Orders made, money taken from account, but orders not appear on 'Orders' page
Post by: ganmama on March 24, 2013, 06:07 am

same thing happened tp me, listed "7 orders" but can only see 2 of them on the pull down list

Title: Re: Orders made, money taken from account, but orders not appear on 'Orders' page
Post by: scout on March 24, 2013, 06:09 am

Yep, this is a widespread issue and the staff has been notified.  They'll fix it soon, I'm sure.

Title: Re: Orders made, money taken from account, but orders not appear on 'Orders' page
Post by: Bones Jones on March 24, 2013, 06:15 am

I hope so!

Any idea if the vendors still received the orders?

Thanks for the response  8)

Title: Re: Orders made, money taken from account, but orders not appear on 'Orders' page
Post by: scout on March 24, 2013, 06:18 am

I would assume if the order was placed initially that they would have received it, but I can't be sure as I don't have access to that info over on the marketplace site.

Title: Re: Orders made, money taken from account, but orders not appear on 'Orders' page
Post by: 34uip on March 24, 2013, 07:50 am

This has also been the case with me, can't view my orders, money was taken from my account and showing up in escrow.

I got in contact with my seller and they have definitely received my order, so I'd assume this would be the case for most people however it'd be best to just double check with your respective seller(s).

Title: Re: Orders made, money taken from account, but orders not appear on 'Orders' page
Post by: OjK8lLPmX on March 24, 2013, 08:05 am

it happened to me too

Title: Re: Orders made, money taken from account, but orders not appear on 'Orders' page
Post by: 2pacHasReturned on March 24, 2013, 10:23 am

It appears to be fixed now for me. Orders are showing up on the order page.

Title: Re: Orders made, money taken from account, but orders not appear on 'Orders' page
Post by: Intraday Cosmonaut on March 24, 2013, 10:42 am

Confirmed. Showing up for me as well.

Title: Re: Orders made, money taken from account, but orders not appear on 'Orders' page
Post by: samesamebutdifferent on March 25, 2013, 07:18 am

Thread locked as resolved.