Silk Road forums

Support => Customer support => Topic started by: narco polo on March 22, 2013, 06:18 pm

Title: 23 hours, deposit not showing up
Post by: narco polo on March 22, 2013, 06:18 pm

Per the topic, I made a transfer into a newly generated SR address.  Blockchain shows 216 confirmations, and it is now 23 hours past sending the transaction and still no sign of the BTC in my account here.  I've re-checked the address in the transaction logs against what is currently showing on my account page and it lines up.

Title: Re: 23 hours, deposit not showing up
Post by: scout on March 22, 2013, 11:28 pm

You need to send a message to SR Support on the marketplace and they'll look into the issue.

Title: Re: 23 hours, deposit not showing up
Post by: narco polo on March 23, 2013, 01:18 pm

I submitted a support request yesterday.  No response, now it's day 2 and due to fluctuations in the market I've lost about 15% of the money that should have been in my account 2 days ago.

Title: Re: 23 hours, deposit not showing up
Post by: scout on March 23, 2013, 08:10 pm

You can try messaging them again on the main site:
http://silkroadvb5piz3r.onion/help

Unfortunately, there isn't anything we can do from our end here.

Title: Re: 23 hours, deposit not showing up
Post by: narco polo on March 24, 2013, 08:48 pm

Whatever they needed to do must have gotten done as the BTC is in my account now.  Thanks for the response here.

Title: Re: 23 hours, deposit not showing up
Post by: scout on March 24, 2013, 09:05 pm

Great to hear!  I'll lock this thread as resolved.  :)