Silk Road forums
Support => Customer support => Topic started by: TheGreenXchange on March 16, 2013, 12:25 am
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It has been more than 24 hours since I made my withdrawal and I have not seen them in the account yet. I searched the addresses on blockchain.info and there is no sign of the transaction being made, yet the coins are no longer in my SR account. It was 16.5 BTC, so kind of a lot of money....at least to me. I'm trying to start my vendor business but this is definitely making things more difficult.
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Don't worry, you will get your withdrawal. All you need to do is get in touch with SR Support or Vendor Support, tell them the time you made the withdrawal, the amount you withdrew, and the address to which you were sending it ... they will be able to look it up and push it through manually, if necessary.
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I sent a message to support earlier today but they haven't gotten back to me yet. I guess I'll just have to keep waiting.
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Yeah, sometimes they get flooded with support requests and since this was an issue yesterday, they may very well be backed up trying to address each individual account problem .... but they WILL get in touch or at least push the transaction for you.