Silk Road forums

Support => Customer support => Topic started by: Quantumramen on March 13, 2013, 03:34 am

Title: Deposit issue;
Post by: Quantumramen on March 13, 2013, 03:34 am

I transferred 1.975 bitcoin over, over 48 hours ago and have 304 confirmations according to blockchain.. But, nothing has still yet to arrive. Where could they be!? D:

Title: Re: Deposit issue;
Post by: scout on March 13, 2013, 03:38 am

Message SR Support on the main site and let them know - they'll fix it for you.

Title: Re: Deposit issue;
Post by: Quantumramen on March 13, 2013, 03:50 am

I did 14 hours ago, and they still haven't replied. I understand they're busy people so I've been patiently awaiting a reply.

Title: Re: Deposit issue;
Post by: samesamebutdifferent on March 13, 2013, 04:02 am

Quote from: Quantumramen on March 13, 2013, 03:50 am

I did 14 hours ago, and they still haven't replied. I understand they're busy people so I've been patiently awaiting a reply.

In reality you may be waiting several days for a response. SR does not employ a large number of people for obvious reasons and as such responding to issues can take a little longer than some people would like. That is not to say your issue is not considered important, it is just the fact of the matter.

Title: Re: Deposit issue;
Post by: scout on March 13, 2013, 04:03 am

Yeah, unfortunately they're pretty busy so it may take awhile.