Silk Road forums
Support => Customer support => Topic started by: DoubtingThisAll on March 06, 2013, 04:49 am
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I ordered something from vendor "Oliver" about 7 months ago. Priority shipping from U.S. to the U.S. I received an excellent product in 4 days.
I ordered again. After two weeks..nothing. He claimed it got "returned to sender." He said he would re-ship so I asked him to ship to the address that I will be at for the next few weeks (at that time). He confirmed that address. It never came. He professionally apologized and begged me not to leave negative feedback. I didnt. I instantly placed faith (this is kinda how some of this goes no?) and waited longer. Nothing. He then said that he shipped the package to "insert address" and it was the address that he , himself, knew NOT to send it to any longer.
So. He refunded me. Great. I thanked him. I placed another order instantly. Again via US to US priority mail. It has now been another 3 weeks and nothing other than "I shipped it express and you should have it beginning of next week." That was almost two weeks ago. Now I am not even getting any replies. His page says he is in "vacation mode" but he still comes on.
I had another 4 or 5 days till the order auto finalized and I warned him that If i do not get a reply i will be forced to leave negative feedback.
I come on the site today and the order is no longer in my order history.
I'm not sure what i can possibly do.
Who has the authority to erase open orders "in transit" ?
Who can I contact to get a response or to hold this vendor accountable???
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I replied in your other thread saying this:
Contact SR Support from the main site and also use the "report vendor" button on the vendor's profile page.
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Ya I have reported him twice. I havent received any kind of message from any "staff" and i'm not sure if i am supposed to. I have yet to find a "contact" link on the main page but i'll look again.
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http://silkroadvb5piz3r.onion/help
Scroll to the bottom and there is a link to contact support.