Silk Road forums

Discussion => Newbie discussion => Topic started by: KKay on February 25, 2013, 02:11 am

Title: SR Support?
Post by: KKay on February 25, 2013, 02:11 am
How long does it usually take SR Support to respond? I made a withdrawal that is not showing up in blockchain or my other wallet. It has been about 24 hours.
Title: Re: SR Support?
Post by: scout on February 25, 2013, 02:14 am
Yes, this is a known issue.  Things are very slow right now, so just try to be patient.  If you've messaged them, they will eventually respond or resolve the issue.
Title: Re: SR Support?
Post by: ANocioni5 on February 25, 2013, 02:21 am
Since we are talking about withdrawals, is it safe to withdraw straight from mt gox into here??
Title: Re: SR Support?
Post by: KKay on February 25, 2013, 02:30 am
Quote from: scout on February 25, 2013, 02:14 am
Yes, this is a known issue.  Things are very slow right now, so just try to be patient.  If you've messaged them, they will eventually respond or resolve the issue.

Thanks, Scout. Just to clarify... I meant it had been 24 hours since the withdrawal, not since I've contacted SR Support. If there is a known issue with withdrawals that SR staff is working on, I have all the patience in the world. Thanks for the reassurance.
Title: Re: SR Support?
Post by: scout on February 25, 2013, 02:35 am
Well, inigo has been on this evening, so I would hope that he read our messages and informed whoever needed to be informed so they could resolve this.
Title: Re: SR Support?
Post by: KKay on February 25, 2013, 02:38 am
So we aren't sure if there is an issue with withdrawals, but SR staff will address them as they arise via SR Support messaging. Is this correct?
Title: Re: SR Support?
Post by: KKay on February 25, 2013, 02:57 am
Small donation sent to your username, Scout. Thx for the info, etc.
Title: Re: SR Support?
Post by: scout on February 25, 2013, 02:59 am
Thank you, I really appreciate that - today in particular!  :D

Anyway, it seems that things are somewhat slow at the moment with support, but they always do come through in the end.  Hang in there!
Title: Re: SR Support?
Post by: KKay on February 25, 2013, 11:35 am
Hey scouty, If there's anyway you could message inigo or anyone else about this to get the process moving faster, I would gladly make a bigger donation, as the missing funds in questions are definitely not chump change. I saw a similar thread about this one time, I wonder how it all worked out...
Title: Re: SR Support?
Post by: scout on February 25, 2013, 08:23 pm
Keep hanging in there -- I've seen several people post that they received their coins along with an apology from DPR.  It's just taking a while because they have to handle each case individually, but they WILL get this sorted out for you!

You've already contacted SR Support, right?  If so, that's all you / we can do at this point. 
Title: Re: SR Support?
Post by: KKay on February 25, 2013, 09:33 pm
Thanks, Scout. You da best.
Title: Re: SR Support?
Post by: KKay on February 25, 2013, 10:19 pm
All hail SR Support! They fixed it. TY Scout.
Title: Re: SR Support?
Post by: scout on February 25, 2013, 10:22 pm
Awesome!  Glad to hear it!!!