Silk Road forums

Support => Customer support => Topic started by: yodude420 on February 21, 2013, 03:51 am

Title: resolution center help
Post by: yodude420 on February 21, 2013, 03:51 am

ive got an order thats takin a while so i clicked resolve.  i was just wondering if you extend due date does the vendor have to accept?

Title: Re: resolution center help
Post by: scout on February 21, 2013, 03:57 am

If you haven't received the order, then the options are either to ask for a reship/refund or to ask for an extension on the finalization.  I'm guessing that if the vendor is legitimate, they'd much rather extend the finalization instead of reshipping or refunding. 

Title: Re: resolution center help
Post by: samesamebutdifferent on February 21, 2013, 08:12 am

If you are just asking for an extension I couldn't imagine a vendor not accepting it to be honest and if they didn't SR support may grant it anyway if your request is a reasonable one.