Silk Road forums

Support => Technical support => Topic started by: meatboy40 on January 31, 2013, 08:35 am

Title: $407 missing refund, SR staff help please
Post by: meatboy40 on January 31, 2013, 08:35 am
Issue resolved, thankyou SR staff!
Title: Re: $407 missing refund, SR staff help please
Post by: scout on January 31, 2013, 05:06 pm
I don't know that SR Support reads these --- you need to send them a message from your account over on the marketplace site.
Title: Re: $407 missing refund, SR staff help please
Post by: HeatFireFlame on February 02, 2013, 05:51 pm
Quote from: scout on January 31, 2013, 05:06 pm
I don't know that SR Support reads these --- you need to send them a message from your account over on the marketplace site.

Whats Sr staff usual/average response time?
Title: Re: $407 missing refund, SR staff help please
Post by: scout on February 02, 2013, 05:57 pm
It really just depends, but they're usually pretty busy.  If it has been several days and they haven't responded, you could try to message them again.
Title: Re: $407 missing refund, SR staff help please
Post by: HeatFireFlame on February 02, 2013, 06:07 pm
Quote from: scout on February 02, 2013, 05:57 pm
It really just depends, but they're usually pretty busy.  If it has been several days and they haven't responded, you could try to message them again.

Thats what i thought, Down to them being busy, Reason im asking is that i messed my pin up and i have waited the 3 days, it was up last night actually, iv emailed SR support but had no reply, that was 11 hours ago.
You wouldn't happen to know if the PIN reset email is automated or if they actually send them individually after you wait 3 days and reply.

Thanks for your help