So it will autofinalize in 9 days? If that's the case, I recommend clicking on "resolve" as soon as the option becomes available to you. It will extend the autofinalization date (you really don't want any order autofinalizing on you - that will definitely negatively affect your buyer stats) and you can also request a refund there since it seems like the vendor might be dicking you around. If you don't mind, can you send me a PM and let me know which vendor it is/was? That way, I can let the other mods and admins know as well so they can keep an eye out if anyone else seems to be having similar experiences.