No, if the vendor had been banned, you'd just get dropped directly into a page with an empty text box to send them a message. No profile or listings or feedback or info would show other than that. So, looking at it, they definitely haven't been banned, but I *do* see that they haven't been on at all in the last 12 days. Not sure what that's about, but I replied to your PM by recommending that you go ahead and request a refund in the resolution center before it autofinalizes on you.