The site is NOT down for maintenance, so it sounds like you are trying to access it via a phishing site which now has all of your account details. This is the correct url: silkroadvb5piz3r.onion Try accessing your account from that link and if you can get into your account, change the password and PIN IMMEDIATELY. If you can't login to your account from the correct url, you'll need to create a new account and message SR Support from the new account to have them reset your password.