To be fair, their accounts aren't really being hacked - in most cases, these are people (vendors included, sadly) who have provided their login details AND their PIN to phishing sites. Silk Road will NEVER ask you for your PIN at login. Make sure your password and PIN are both strong, and always make sure you are at the correct, legitimate url: silkroadvb5piz3r.onion As long as you do that, you really don't need to feel paranoid about the safety of your account. Protect your information and protect yourself, but know that it's not very common for someone to have their account TRULY hacked. In most cases, they have weak passwords / PINs, have entered their passwords / PINs on phishing sites, or - in some cases - have keyloggers or something on their computer. Is your current issue returning an error? I mean, are you putting in your details and then being told "Login failed" or anything specific like that? Let us know - might help us pinpoint the issue a bit better.