I've had this issue before - a few times, it was just a matter of restarting tor with a new identity. Other times, something happened in the system to mess things up and I was inadvertently locked out of my accounts. SR Support had to reset the password for me. If you continue receiving the same "Login failed" error after restarting tor, trying a new identity, and carefully ensuring that your password is typed correctly, then you'll want to follow these steps: 1. create a new account on SR 2. from that new account, send a message to SR Support from the link at the bottom of the following page: http://silkroadvb5piz3r.onion/help 3. let SR Support know that you're getting the "Login failed" error with your primary account and that you need them to reset the password 4. answer whatever questions they have to determine the primary account does indeed belong to you You'll probably need to let them know details of your last btc deposit into that account to help prove it belongs to you.