Misleading you? Libertas is here trying to help, and has not said anything about this matter that isn't true. If you've been here for a long time, then you should know better than most that both deposits and withdrawals can, at times, take longer than they should. Yes, it should show up after 6 confirmations, but over the past several months, things have been much slower. I myself have experienced withdrawals that took 24 hours to show up, and deposits that took 6+ hours to show up. It happens. It has BEEN happening. There are countless threads on the matter. The advice is: if the deposit or withdrawal has not shown up in 12-24 hours and shows on blockchain, then you will need to get in touch with SR Support so they can push it through manually for you. That comes directly from the admin, so if you'd like to condescend to them and tell them they don't know what they're talking about, be my guest. You can contact them by messaging inigo or DPR. Otherwise, look around the forums over the past several months for threads about delayed deposits and withdrawals.