As forum moderators, we can't actually see any of your message history - only admin can. I just asked about the name in case I had heard anything about the specific vendor, but this is the first time I've heard of them. However, what they're saying is true - the attack on the site as well as the downtime of Tormail recently has probably seriously slowed things up for most vendors who rely on them. Bottom line - as long as you stay in escrow and do not release the funds until you've received your order, then there's no harm in giving them a few more days. That is, however, completely up to you. If you don't want to wait, you can cancel the order and get your funds back. It's up to you, really, just don't let the order autofinalize on you (when autofinalize is re-enabled) and don't finalize early. You can either extend the finalization through the resolution center if you want to give them a chance to send you your order, or you can cancel your order altogether.