Please read the wiki, this part in particular: http://dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process It explains the ordering process. DO NOT FINALIZE until you receive the order. If you do not receive the order, then you can go to resolution and request a refund. FE = finalizing early, which happens when you release the money in escrow to the vendor BEFORE you have received your order. You don't want to finalize early, because that's how people get scammed. If you finalize early, then there is nothing that SR can do to help you get your money back if you never receive what you ordered.