SR can't do anything about refunding you because transactions completed to buy bitcoins do not happen within the escrow system. It's the same thing as finalizing early for a scammer -- if you leave the escrow system or complete a purchase outside of it, there is absolutely nothing that SR can do to help you recover your funds. MoneyPak will not give you your money back either because they are not reversible and there is no way to prove fraud because you willingly provided the MP number to someone.