Silk Road forums

Support => Customer support => Topic started by: yoshiboy on September 27, 2013, 04:53 am

Title: support response time for passphrase reset
Post by: yoshiboy on September 27, 2013, 04:53 am

Hi I messaged support for a passphrase reset about 5 hours ago, I was wondering how long i should expect to wait for a response?

Title: Re: support response time for passphrase reset
Post by: samesamebutdifferent on September 27, 2013, 05:03 am

Normally 12 hours or less.

Title: Re: support response time for passphrase reset
Post by: yoshiboy on September 27, 2013, 05:34 am

Thank you. :)

Title: Re: support response time for passphrase reset
Post by: yoshiboy on September 27, 2013, 01:08 pm

13hrs ......my message to support hasnt been read. :-[

Title: Re: support response time for passphrase reset
Post by: Azrail54 on September 27, 2013, 03:36 pm

yup. I have the same problem. SR-Support (last seen 1m10H ago)
i dont like to wait for month till someone from the SR-Suport team will be online and help us.

Title: Re: support response time for passphrase reset
Post by: samesamebutdifferent on September 28, 2013, 12:02 am

Quote from: Azrail54 on September 27, 2013, 03:36 pm

yup. I have the same problem. SR-Support (last seen 1m10H ago)
i dont like to wait for month till someone from the SR-Suport team will be online and help us.

Ignore the last seen counter, it's glitched.

SR support will get back to you soon, please just be patient.