Silk Road forums

Support => Customer support => Topic started by: amp4216 on September 21, 2013, 09:37 pm

Title: Cancel a order?
Post by: amp4216 on September 21, 2013, 09:37 pm

Is there any way I can cancel an order? I'm ordering an international shipment from a relatively new vendor and just a day after placing the order it is still "processing" and a new review said

"and no vac sealing or scent proofing whatsoever...he tried to be dishonest and act like he triple sealed it...be wary of this one...he will get you a customs letter"

I'm really not interested in keeping this expensive order anymore after that review, am I stuck? Or is there any way i can cancel it before he ships (before the 4 day cancel period is available)

Thanks!

Title: Re: Cancel a order?
Post by: Jack N Hoff on September 21, 2013, 09:42 pm

You can't cancel before the 4 days is up.

One of my customers has used 007 and said that everything was good.  He did say that he forgot to seal half of his order for a HP one time though.  For such expensive shipping from Canada you would think that it would be packed amazingly.

Good luck!

Title: Re: Cancel a order?
Post by: amp4216 on September 21, 2013, 09:55 pm

Alright, maybe I am overreacting. And yeah that's what I figured, maybe the review is false?

Thanks!

Title: Re: Cancel a order?
Post by: cirrus on September 22, 2013, 02:16 am

I wouldn't give much credence to some of the reviews on there.  Try to stick to reputable vendors but you can't believe everything you read.

Title: Re: Cancel a order?
Post by: samesamebutdifferent on September 22, 2013, 02:53 am

One bad review that sticks out amongst many good ones may not be something to worry about, might just be someone trying to damage their reputation. Why don't you get back onto the vendor and seek specific assurances that your order will be packed according to your specifications then if you run into some issues later you can refer back to the agreement you made with the vendor.